Summary

A Product Manager is someone who has the experience to be the primary product owner for one or more product teams. Product Managers will be responsible for identifying the customer outcomes that their product team(s) work to achieve, and ensuring that the products delivered meet the needs of Workiva customers. Product Managers are expected to demonstrate competencies in the full product lifecycle from discovery to delivery including: customer discovery, leadership of the product team, product evangelism, management of their product (s) including prioritization of work and writing release notes for product releases, and management of relationships with key product stakeholders. Key accountabilities include establishing and tracking business metrics for their products. (e.g. Acquisition, Revenue, Retention, SLA, utilization, customer satisfaction, etc.)

What You'll Do

Discovery: Engages internal Workiva experts and customers (new or prospective) to gain an understanding of key challenges that represent opportunities for Workiva products or solutions. Using this knowledge, the product manager collaborates with the product team and iteratively defines a solution ranging from a small feature enhancement to an entire product component.

• Meets with customers to identify customer needs and opportunities
• Gathers and considers feedback from a range of existing customers on whether new enhancements/ features/solutions will address their needs
• Meets with customers to validate features and walks through product iterations in the course of development to ensure product development is on track to meet customer needs
• Works closely with design to make sure features are usable and intuitive for our customers
• Works closely with lead engineer to ensure solution feasibility
• Acquires a deep expertise of their product, their customers, and the related domain(s)
• Document key use cases and personas to help the team understand the problems
• Creates story maps, roadmaps and other artifacts to provide context and direction to product teams and other stakeholders
• Ensures final product meets customer needs

Management of Product: Defines priority of outcomes, clarifies customer needs for the team, works with engineering to set deadlines for milestones, authors Objectives and Key Results (OKRs), and acts as a leader on their product team

• Acquires a deep expertise of their product(s) and adjacent products
• Creates and maintains a clear product vision and strategy that helps drive the product forward and supports the broader business goals of Workiva
• Partners with lead engineer and UX designer to scope out solutions and features and establish pathways for team to develop the product
• Establishes success criteria for the product, and works with UX researcher to determine how to measure that criteria.
• Ensures final product meets customer needs
• Monitors progress towards product completion for each component and the final product
• Identify potential problems within their product areas, process, or team(s) that arise in their area and resolve or assist in resolving those issues.

Relationship Management: Manages relationships with their product team, the product management team, product marketing, internal stakeholders, and customers that use or might use their product.

• Ensures that their product team understands the vision and strategy of their product, as well as the short and medium term plans to achieve their vision.
• Collaborates with the Product Management team to identify areas of possible alignment or collision
• Collaborates with Product Marketing to develop a go to market strategy
• Works to inform internal stakeholders of product strategy and goals, understands and considers their input

Skills

What You'll Need

• Initiative and ambition
• Intellectual curiosity
• Affinity for technology/software
• Ability to motivate, inspire, and lead by example
• Excellent interpersonal communication and collaboration skills
• Strong negotiator
• Product delivery practices
• Product evangelism and motivational leadership
• Data-driven decision making
• Growing competencies in product vision and strategic thinking

Experience

• Previous experience in a product management role in software or related area
• Experience delivering software in an agile development environment using continuous deployment techniques
• Demonstrated competency in product discovery practices
• Entrepreneurial interests and experience

Education

• Undergraduate Degree or equivalent combination of education and experience in a related field.
• B.A./B.S. degree, preferably in computer science, computer engineering, or business

Travel Requirement

• Up to 20% travel, occasionally more during product launches

Working Conditions & Physical Requirements

• Reliable internet access for any period of time working remotely, not in a Workiva office.

How You’ll Be Rewarded:

• Salary range in the US:

$120,000.00 - $192,500.00 Annually

• A discretionary bonus typically paid annually
• Restricted Stock Units granted at time of hire
• 401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

Where You’ll Work

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.

• Customer Success: Always delight our customers.
• Trust: Rely on each other.
• Integrity: Do the right thing, every time.
• Collaboration: Share resources and work together.
• Innovation: Keep creating solutions and finding better ways.
• Inclusion: Support a diverse community where we all belong.
• Accountability: Be responsible for your success and failure.

We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.

At Workiva, you’ll enjoy:

• Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
• Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
• Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and more
• Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.

Learn more about life at Workiva: https://www.linkedin.com/company/workiva/

Learn more about benefits: https://www.workiva.com/careers/benefits

Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. We strongly encourage and welcome people from historically marginalized groups to apply.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.

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