We currently have an exciting career opportunity for a Customer Service Specialist I that is a remote opportunity. This position will support Aon’s Affinity Insurance Services group in the Healthcare department.

DUTIES AND RESPONSIBILITIES:

• Handle inbound and outbound calls via 800 lines with multi-product portfolio- Professional Liability products
• Respond to customer communications via email and written correspondence
• Maintain service, quality and timeliness standards
• Interact with other departments on various projects including new programs, products and technology
• Support knowledge management transfer within the department through training, quality and intranet projects
• Evaluate individual customers’ needs and propose additional insurance products based on personal and business needs
• Maintains customer records by updating account or policy information
• Reconcile client payments against the policy administration system

REQUIRED SKILLS:

• Possess an active Property & Casualty license is required. Candidates will not be considered if they do not have a P&C license.
• Experience with Professional Liability insurance for healthcare professionals
• Demonstrated skills and abilities to be goal oriented and solve complex issues
• Possess excellent interpersonal and verbal communication skills
• Strong multi-tasker
• Experience with CRM- Customer Relationship Management System preferred
• Possess excellent written communication skills for customer correspondence, be able to speak broadly and question customer’s needs
• Ability to provide excellent quality service to customers
• Demonstrated ability in handling details and key follow up capability
• Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
• Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
• Ability to work independently and as a team member
• Ability to think critically and use sound judgment when serving clients
• Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions

MINIMUM EDUCATION:

• Bachelor’s Degree preferred, or commensurate work experience

MINIMUM REQUIRED EXPERIENCE:

• 1-3 years’ experience in customer service/call center/sales and service supporting multiple insurance products and/or financial services products.

The salary range for this position is $35,000-$45,000 annually. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

We offer you

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; medical, dental and vision insurance, various types of leaves of absence, paid time off, including sick days and vacation days, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits are governed by the applicable plan documents and policies.

Our Colleague Experience:

From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.

About Aon:

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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