Position at Imagine Learning

Great Purpose. Great People. Great Opportunities.

At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.

We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team.

Imagine Your Impact.

T1 Product Support Specialists provide world-class customer service through a variety of channels. The T1 Specialist handles standard troubleshooting and provides clients with assistance in navigating and using the several different product lines we offer.

• Position Type: This is a regular, full-time position.
• Compensation: Base pay is approximately $19.63 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
• Location: In this US-based position your location will be remote.

Envision Your Experience.

In this role you’ll have the opportunity to:

• Consistently maintain availability to take incoming phone calls and/or chats and/or emails.
• Keep a professional and polite attitude and tone throughout all customer interactions.
• Display a high level of confidence and provide a professional tone in all communications.
• Communicate effectively with other agents to answer questions and maintain coverage.
• Provide follow-up emails with resourceful Help Center articles on all client interactions.
• Provide accurate information.
• Provide clear and concise troubleshooting steps to our clients when responding to their communications.
• Leverage internal resources to find solutions to aid our clients in their inquiries.
• Proper ticket management, organization skills, and time management skills are required to ensure a high level of productivity.
• Understand and follow the escalation processes.
• Other duties as required.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• Bachelor's degree in a technology related field; or high school diploma with a one-year certificate from college or technical school; or 1 year of related experience and/or training; or an acceptable combination of education and experience.
• Excellent communication, interpersonal, and organizational skills with a high level of professionalism.
• Ability to diffuse and resolve difficult client concerns using tact and empathy.
• Ability to quickly gain proficiency in company product lines.
• Willingness and ability to work flexible hours.
• Proper use of grammar, spelling, and punctuation on all communications.
• Familiar with the industry standard operating systems and web browsers.
• Capable of executing basic web browser troubleshooting.

Ignite Your Career.

Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion. We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.

We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA.

Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• Company-paid behavioral health coaching
• 15 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• 15 days of accrued annual Paid Time Off (PTO)
• Fertility benefits
• Paid bonding leave when a new child joins your family
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer hours and annual giving events
• A wide variety of professional development programs, including tuition reimbursement

Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified individuals as required by law.

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