Description:
Job Title: Network and Telecom (New Grad – Remote)
Job ID: CHQ20222906-85507
Job Location: Remote
Job Description:
This position's primary role is to operate and maintain network devices and to mitigate network outages and performance issues. Performs as the first line of defense to take appropriate action toward resolving network and system problems as they appear. Detects, analyzes, and resolves network switching and transmission system problems while minimizing impact on customer service. Differentiates between primary and secondary network failures. Based on the severity or type of event, determines what additional resouces are required. Issues service interruption reports to requisite customer agencies. Responsible for remotely supporting installation of various computer hardware equipment and bringing systems "on-line".
Job Duties:
- Monitors network devices and overall network health / performance
- Responsible incident response, troubleshooting, and resolution per policies and procedures
- Implement technical solutions to mitigate outages or performance issues
- Position will require shift work (1st, 2nd, and 3rd shifts, as well as 8-hour days)
- Collaborates with software engineers, network operations, security operations, and system administrators to ensure quality and integrity of IT systems
Minimum Qualifications:
- Bachelor's degree in Computer Science, Comouter Engineering, Information Systems, Information Technology, or other related disciplines
- 3.0 GPA or greater
Preferred Qualifications:
- Previous helpdesk experience
- Communicate clearly, both orally and in writing
- Ability to commnicate technical terms / concepts to non-technical audiences and a highly motivated, process-oriented person that has a positive attitude
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