Job Summary

DESCRIPTION

This position can be virtual or based out of the Boston, MA surrounding areas.

Shifts we are hiring for: Sunday through Wednesday 7AM to 5PM EST or 12PM to 10PM EST

Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer "yes" to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting-edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.

Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done.

We are seeking exceptional candidates for both of our Greater Boston locations (North Reading, MA and Westborough, MA), who possess a blend of technical and customer-facing skills to successfully support the Amazon Mobile-Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. As part of this highly visible team candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Mobile-Robotic Fulfillment System.

A successful candidate will have a consulting aptitude, strong ownership, incredible attention-to-detail, a passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within an elite group at the leading edge of Amazon's Mobile-Robotic Fulfillment System operations.

Job Responsibilities

• Collaborate with Software, Hardware and System Performance Engineering teams to problem-solve critical software production issues
• Work with Fulfillment Center (FC) Operations team to provide technical guidance and troubleshoot operational challenges
• Develop training documentation and mentor other team members
• Driving the development of automation tools to reduce failures and manual task execution, therefore improving overall application performance and availability
• Have the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadership
• Document specific techniques for incident/problem resolution that will enable proactive system management
• Own and drive Root Case Analysis (RCA) on complex system issues

Basic Qualifications

• Bachelor’s degree in Engineering and/or relevant experience
• Proven experience as lead technician supporting major or critical applications
• Knowledge and/or working experience with Relational Database Management Systems (MySQL, Oracle)
• Knowledge and/or working experience with Linux (RHEL, Ubuntu)

Preferred Qualifications

• Ability to manage multiple high-priority tasks simultaneously
• Demonstrable problem-solving and analytical skills
• Interpersonal and customer-facing skills, with the ability to competently discuss complex technical issues with software, operations, and leadership teams
• An understanding of AWS or other cloud technologies
• Experience with change management processes
• Demonstrable software development experience utilizing a high-level programming language (Java, C++)
• Unix/Python Shell Scripting skills a plus
• Experience in a fulfillment or logistics environment a plus
• Experience with hardware and solutions troubleshooting a plus
• Knowledge and/or working experience with networking and Product IT management

The pay range for this position in Colorado is $28-48/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

The pay range for this position in Jersey City is $28-49/hr.; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Pay Transparency Regulation of Jersey City Municipal Code. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

Company - Amazon.com Services LLC

Job ID: A1891665

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