Those who have 1-2 years of software engineering experience and those who want to be customer-facing and highly technical are highly encouraged to apply!

You can work fully remotely anywhere on the West Coast (Pacific Time) in the US or Canada. You can work in a hybrid-remote environment out of San Francisco's office.

The Customer Success Engineer (CSE) serves as a designated technical contact and a trusted advisor to Algolia’s customers. The CSE is the key member of the team for all technical topics including customer onboarding, training and ensuring the resolution of complex issues with the full context and understanding of the customers’ specific product and technology environment.

A true technical partner to our customers, CSEs consult , educate, and support our customers to drive best in class implementations that meet our customers’ business and functional requirements. Over time CSEs proactively monitor, plan, and identify areas of improvement with our customers for key events and ensure growth is managed effectively.

Your Role Will Consist Of

• Serve as the primary point of contact, develop and lead the technical relationships for a named set of accounts
• Guide customers through onboarding of Algolia consulting and educating them to create a best in class implementation
• Work closely with your account’s Customer Success Manager to ensure the customer’s long term health.
• Manage a diverse and complex scope of issues across multiple client engagements
• Effectively troubleshoot, properly document, and regularly update customer’s support issues
• Submit software bug reports to the Engineering team for problems needing attention
• Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers
• Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting
• Proactively identify and work with the customer to resolve technical risks and bottlenecks
• Provide guidance on how to optimize the use of their environment

You Might Be a Fit If You Have

• Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
• Experience with REST API, database management, and web development technologies
• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
• Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
• Excellence in time management, task prioritization, and evaluation of situational urgency
• Preference for candidates with experience at our current stage and beyond (over 10,000 customers, $50-200M ARR, high growth, lots of change and building internal infrastructure)

Nice To Have

• Familiarity with iOS & Android platforms
• Experience supporting open-source projects & their GitHub communities
• Experience with Shopify, Magento, and Salesforce.com a plus
• French speaking is a plus

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
• TRUST - Willingness to trust our co-workers and to take ownership
• CANDOR - Ability to receive and give constructive feedback
• CARE - Genuine care about other team members, our clients and the decisions we make in the company
• HUMILITY - Aptitude for learning from others, putting ego aside

Remote Strategy

Algolia’s workplace strategy, Hybrid Remote , is designed to harness the power of the opportunities that remote work offers both employees and the company, while also providing an engaging in-office experience for the times when an employee is in an office. Our workplace approach reflects the belief that an employee’s impact, contribution, and output are more important than their physical location.

The majority of employees will be able to choose if, and when, they come into an office on a regular basis. There will be times when our people are asked to come into an office for “moments that matter:” activities like critical planning meetings and team social gatherings. Beyond those events, 80% of our workforce may choose the location from where they work in the country in which they were hired.

We have physical offices in San Francisco, NYC, Atlanta, Paris, London, Austin, and Bucharest. https://www.algolia.com/about/

About Us

Algolia prides itself on being a pioneer and market leader offering an AI-powered, API-First Search & Discovery platform that empowers 12,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience. Algolia powers more than 30 billion search requests a week – four times more than Microsoft Bing, Yahoo, Baidu, Yandex and DuckDuckGo combined.

Algolia is part of a cadre of innovative new companies that are driving the next generation of software development, creating APIs that make developers’ lives easier; solutions that are better than building from scratch and better than having to tweak monolithic SaaS solutions.

In 2021, the company closed $150 million in series D funding and quadrupled its post-money valuation of $2.25 billion. Being well capitalized enables Algolia to continue to invest in its market leading platform, to better serve its thousands of customers–including Under Armor, Petsmart, Stripe, Gymshark, and Walgreens, to name just a few.

The team is headquartered in San Francisco with offices in Paris, London, New York, Austin, Atlanta, and Bucharest . To learn more, visit www.algolia.com.

Who We're Looking For

We’re looking for talented, passionate people to build the world’s best search & discovery technology. As an ownership-driven company, we seek team members who thrive within an environment based on autonomy and diversity. We're committed to building an inclusive and diverse workplace. We care about each other and the world around us, and embrace talented people regardless of their race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability and socioeconomic background.

READY TO APPLY?

If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!

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