About Us

ArganoConnect is a specialized team of software developers, designers, and consultants. We focus on the creation of fully integrated business systems and compelling customer and user experiences. Our core capabilities are UX/UI, Data Solutions, Integration & APIs, Mobile, Platform Development, Cloud enablement and Marketing. In building modern digital foundations, our wide integrated solutions form the bridges that allow information to flow between systems and processes, and from humans to humans, improving and quickening decisions and opportunities. ArganoConnect prioritizes people and connectivity, whether it’s office ping-pong tables, virtual lunches with our worldwide culturally diverse teams, by learning opportunities, or our hugely popular #pets Slack channel, we take the time to appreciate one another and share positive vibes.

Some Of The Benefits Of Working At ArganoConnect Include

• Competitive base salary
• Limitless growth and learning opportunities.
• A collaborative and positive culture – your team will be as smart and driven as you
• A chance to make an impact – your work will contribute directly to our strategy

ArganoConnect is composed of around 200 people spread across multiple countries and continents, including North America, South America, Europe, and South Asia. ArganoConnect is an Equal Opportunity Employer.

You can learn more about us at https://connect.argano.com/

Job Description

• Diligently observe and interpret cloud monitoring dashboards and alerts.
• Resolve basic issues; escalate urgent and complex issues. Know the difference.
• Coordinate with internal departments and sometimes with customers.
• Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve.
• Document all troubleshooting and issue management actions via the electronic case management system.
• Schedule resources and arrange work effort to cover weekends and/or on-call shifts to be available to be engaged in response to system-initiated alerts.
• Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; share regular status reports with stakeholders.

Minimum Education

• Bachelor’s degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field

Key Skills And Competencies

• Experience with Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP).
• Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
• Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors.
• Knowledge and experience of SIEM, ELK, PLG, and container orchestration platforms like Kubernetes are preferred
• Cyber Security related Certifications like Security , SSCP, CCSP, and CEH.
• Knowledge of Markup, query, and scripting languages, including Python, HTML, PromQL, SQL and familiarity with REST API calls, and PowerShell.
• Experience (1 years) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.

Personal Attributes

• Excellent communication skills (Written & Verbal) – should be able to communicate with various levels in the organization
• Excellent people and stakeholder management skills
• Analytical and problem-solving skills.
• Analytical and Logical Thinking.
• Open to travel between locations.

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