The Cloud Operations Engineer, Cloud Services assists in the support, and management of the software components of the Kofax Cloud Solutions technology stack. Engineers are expected to provide first-class system operation and support to the Kofax Software cloud enterprise. They must demonstrate technical maturity and be able to professionally communicate with team members, management, other department personnel, third-party vendors, customers, and partners. They must work effectively in a team environment. Successful candidates must demonstrate the ability to apply technology to support the needs of Cloud Solutions customer and partners.

Key Responsibility

Specific responsibilities include, but are not limited to, the following:

Application operation Duties

• Attend to escalations from 2nd line Support where combined technical understanding, platform, process and application knowledge is needed.
• Technical Application and Customer deployment

Cloud Platform operations

• Monitor system status, activity, performance metrics and capacity
• Participate in weekly on call rotation
• Maintain current system patches and updates
• Be first line of contact for daily operations towards our vendors
• Maintain up-to-date records of all system assets and licenses
• Manage storage volumes and resources effectively
• Monitor the elasticity of cloud solutions and report irregularities and identify possible incidents
• Monitor vendor performance periodically to ensure that service levels and commitments are being met by both sides

Required Experience

This position requires the following education and experience:

• Working experience with Azure or AWS (Azure preferred)
• Working experience with Linux and or Windows Server
• Information Technology-related college degree or equivalent work experience;
• Experience with SQL Server;
• Comprehensive understanding of networking protocols, technologies, and LAN/VLAN configurations
• Strong technical, analytical, and problem-solving skills;
• Excellent written, verbal, and organizational skills;
• Troubleshoot issues expediently;
• Work collaboratively as part of the Cloud team;
• Escalate support with outside consultants/vendors when necessary;
• Transfer technical knowledge to other team members;
• Prioritize and manage multiple tasks while remaining detail-oriented;
• Communicate, in writing and orally, professionally.
• Accurately and professionally document all work.

Kofax, Inc. is an Equal Opportunity Employer M/F/Disabled/Vets

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

The base salary range for this role, across the US, is $90,547 - $162,985. Your actual base pay within this range will be determined by your work location as well as skills, qualifications, experience, and relevant education/training. The range provided reflects only the base salary for the role and does not include benefits.

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