The Support Systems Analyst provides support to maintain HR systems. Maintenance support includes system task management, monitor and maintain process workflows, data corrections, rescinds and minor issue resolution in Workday. Requests/issues will be tracked in the Case Management system with clear documentation regarding the research and resolution of the issue. Must be willing to invest the time to have in-depth knowledge about the business applications supported and be comfortable discussing change impacts, issues and path to resolution.

 

50% - Track and Document Reported Incidents:

- Maintains a good working knowledge of the applications(s) supported including purpose, capabilities, limitations and use within the business.

 

50% - Provide General User Support Within Workday:

- Support users with questions and manage shared mailbox requests for: task management, business process action requests (corrections, rescinds, cancels).

- Maintain knowledge about escalation process and flow, including scope, resource requirements, and impact.

 

This position reports to the Manager, HR Production Support.

This position has 0 direct reports.

 

1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Typically requires overnight travel less than 10% of the time.

 

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

 

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

 

1+ years

 

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

 

Working knowledge of Microsoft Office Suite

Excellent written and verbal communication skills

 

-Collaborates - Building partnerships and working collaboratively with others to meet shared objectives

-Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

-Customer Focus - Building strong customer relationships and delivering customer-centric solutions

-Interpersonal Savvy - Relating openly and comfortable with diverse groups of people

-Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.

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