The Operations Analyst (OA) is responsible for tracking, reporting, analyzing, supporting, and summarizing operations processes and data. The OA position assists with various departmental activities that may or may not include ensuring policy adherence, managing workflows, reconciling reports, maintenance and testing of system related changes, tracking production, validating automated processes, and/or monitoring workflows. The OA owns the accuracy and timeliness of reported data as well as communication and resolution of identified issues involving reports and trends.

Duties & Responsibilities

• Complete daily, weekly and monthly analysis, reports, summaries and dashboards
• Receive and respond to inquiries and complaints and interface with internal and external personnel
• Support audit, compliance and regulatory responsibilities
• Meet SLA guidelines in creating files, reconciling information, executing system batches, etc.
• Identify solutions to issues related to the performance of the business operations and report findings and recommendations to management for process improvement
• Participate in systems testing and validation for various operations systems
• Work directly with other teams or business units as a subject matter expert to understand objectives and dependencies to ensure consistency
• May serve as a departmental liaison with vendors or internal clients
• Apply basic to complex analytics, data manipulation and/or data queries

Minimum Qualifications

• High School Diploma or GED from an accredited institution
• Experience working in Microsoft product suite, including Outlook, Word, PowerPoint and Excel
• Manipulation and creation of Excel spreadsheets; including but not limited to standardizing reports across multiple sheets, utilizing vLookups and functions/formulas, creating, using and interpreting pivot tables, filtering and formatting to generate desired results

Preferred Qualifications

• Bachelor's Degree from an accredited institution
• Work experience in health insurance or healthcare environment
• Strong analysis and report development skills
• Expertise in utilizing data analysis and query tools such as SAS or SQL
• Experience with one or more of the following: querying data using data tables and ACCESS, identifying risks, issues and providing resolution options
• Working experience with NYSOH or Federal Exchange
• Ability to demonstrate effective verbal and written communication

Please note: Since we care so greatly about our employees' and members' wellbeing, Healthfirst is moving to an environment where our employees are fully vaccinated against COVID-19. As a prospective new team member, you must be fully vaccinated with a CDC/FDA approved COVID-19 shot(s) to work in our offices. If you are selected to interview for this role, we will explain our vaccination policy in further detail and ensure you are comfortable moving forward with this company policy.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

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