Production Support Coordinator - I, Virtual US

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.

The Role

The Production Support Coordinator – I, actively manages all aspects of day-to-dayproduction actively for direct mail and email campaign component(s) and digital and social media channels.

What You’ll Do

At Solera, we believe in providing clarity and focusing on the primary responsibilities of the role. The priorities associated with this role are:

Major Areas of Responsibility:

• Ensure that all components of each job assigned are produced to required specifications.
• Monitor and manage job schedule.
• Field day-to-day job questions; manage changes and issue resolution.
• Manage job creative and associated assets.
• Responsible for ordering and/or reviewing and validating the accuracy of job data file.
• Update multiple systems supporting job production.
• Complete miscellaneous production support activities.

Primary Objectives:

• Ensure that all assigned jobs are approved and released to production vendor.
• Maintain or exceed established quality control standards to avoid job errors.
• Build and sustain solid working relationships with Account Management, clients, and production vendors.

What You’ll Bring

Required Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Above average skills in Microsoft Office Software (Excel, Outlook, Word) and Windows.
• Above average skills in navigating the Internet; demonstrated ability to work in web-based environments.
• Demonstrates ability to effectively communicate ideas verbally and in writing.
• Demonstrates ability to positively communicate with Solera internal and external customers.
• Demonstrates ability to follow through on tasks.
• Demonstrates ability to work effectively in a fast-paced organization.
• Demonstrates ability to multi-task, prioritize, coordinate projects, and meet simultaneous deadlines.
• Demonstrates ability to pay attention to detail.
• Demonstrates ability to effectively work as a team player and demonstrate respect for colleagues.
• Demonstrates ability to effectively learn and apply new skills.
• Demonstrates ability to learn new processes by following written documentation.
• Demonstrates ability to identify, elevate and problem solve potential issues / concerns.
• Demonstrates ability to complete standalone projects/tasks with limited supervision.
• Demonstrates ability to participate in brainstorming / idea sessions.
• Demonstrates ability to proactively follow up to resolve issues.
• General knowledge of Postage rates and Postal regulations.
• General knowledge of data and data files for marketing campaigns.
• General knowledge of graphic design terminology (mock-up, proof).

Specific Responsibilities of the Job:

• Ensure that all components of each job assigned are produced to required specifications.
• Thoroughly understand production requirements for each individual direct mail and/or email job component, and/or digital and social media channel and ensure component(s) is/are produced to specifications of order.
• Submit and manage changes to components to meet specifications.
• Ensure job and component compliance with U.S. Postal regulations and requirements.
• Ensure component co-op / compliance guidelines are followed.
• Monitor and manage job schedule.
• Monitor status of each job’s component(s) to ensure approval (sign-off) and delivery to production vendor for on-time “in-home” delivery.
• Propose solutions to compensate for delays.
• Communicate delays or change in drop date to Account Management and/or client, as appropriate.
• Field day-to-day job questions; manages changes and issue resolution.
• Respond to questions about jobs from all sources, including Account Management, client, production departments, production vendor.
• Take timely action to execute requested changes.
• Take timely action to investigate and resolve job issues.
• Manage job creative and associated assets.
• Submit complete creative mock-up and/or instructions to Creative Lab / Creative Studio.
• Review creative for correct content, grammar, and requested changes.
• Complete final QC and approval (sign off) by effectively using proofing checklists and other documentation in proofing process.
• Review Program Enhancement Requests (PER) changes to confirm correct implementation (Program & Catalog Creation requests).
• Responsible for ordering and/or reviewing and validating the accuracy of job data file.
• Review format of client supplied data.
• Order data for job or create data file from List Manager.
• Request and audit accuracy of data clean up processes including, merging data files, removing duplicates, suppressing records, and batching.
• Review accuracy of data file using audits to validate list criteria was followed.
• Update multiple systems supporting job production.
• Enter and/or resolve case(s) to support job production and issue resolution within service level agreement (SLA).
• Complete job-related tasks in Red Rocket Technology Platform(s) and/or client portal.
• Complete miscellaneous activities including, yet not limited to the following:
• Create and maintain standard operating procedure documentation for specific jobs, programs or accounts supported.
• Support testing of new systems, platforms, products, or programs.
• Lead and/or participate in team cross-training.

Education and Experience:

• Degree or equivalent experience: BA or equivalent work experience.
• Years of experience: Three to five years of work experience in a customer-service related field; experience in automotive industry helpful.

Other Required

• Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard.
• Ability to remain alert and focused during the work day.
• All other related and/or additional responsibilities that may be required or assigned.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

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