About Us

RVCM (Revacomm) is a leader in Agile Software Development, User-Centered Design, and DevSecOps. As an enterprise digital transformation company, we transform organizational challenges into powerful digital capabilities through fresh experiences and innovative technology. Here, you'll bring amazing user experiences to life through your knowledge and perspective. The problems you will solve are as dynamic as our customers, who range from the Department of Defense to financial institutions, to healthcare and even state and local agencies.

We are embracing the future of work. Make an impact, wherever you are . Home is the place where you connect with 'ohana (family), friends, and what makes you feel good. Now, work from home allows you the opportunity to make a real impact and help bring out the best in one another.

What You'll Do Here

The Customer Support Representative at RVCM is responsible for providing assistance to customers with scheduling, troubleshooting issues, and training end-users on our products. This includes creating FAQs, infographics, how-to's, and job-aids. Finally, you will be the front-line contact for internal groups to interface with customers and end-users to gather feedback and inputs so that product teams and design teams can evolve the products into more intuitive, efficient, and effective solutions.

• Provide technical support and specialized guidance to our customers via phone, email, video conferencing, messages, chat interfaces, etc
• Troubleshoot issues with reliability and accessibility to products and interfaces for customers and end-users
• Collaborate with product teams, engineering groups, and project managers to generate escalation tickets and solutions to ongoing and ad hoc issues
• Gather and share customer feedback and experience notes with the relevant groups to produce a more efficient and effective product experience
• Assist customers and end-users with scheduling and tasks on the platform
• Train and educate customers on our products, creating reusable and scalable training materials to support recurring queries and issues

What You'll Bring To The Team

• Demonstrated success in delivering world-class customer service in a call center, help desk, or chat-based solution environment
• Expertise in using Microsoft Office and/or Google Suite software
• Exceptional communication skills - written and verbal - to provide support and collaboration to customers and end-users as well as internal and external stakeholders at all levels of the organization
• Highly proficient with time management, organization, and coordination
• Highly proficient in supporting multiple users and collaborating with multiple internal and external groups
• Proficient with collaborating with and providing support to government contract entities, military personnel, civilians, and/or DoD in a professional setting
• Proficient with scheduling
• Proficient with Slack and/or Mattermost in a professional setting
• Knowledgeable with Jira and/or Atlassian is a huge plus
• Knowledgeable with military regulations is a huge plus
• Must be able to obtain appropriate security clearances to work on DoD projects
• Absolutely not required, but would be incredibly beneficial are: previous experience with Puckboard, previous experience with GitHub/GitLab and coding, previous military experience, or active DoD Security Clearance

Join Our ' Ohana

The 'ohana-oriented mindset is one of the pillars from which our company has been built upon. We wouldn't be here without each remarkable individual that has passed through our doors. No matter where we go in the world, it's essential that everyone under the RVCM roof, first and foremost, feel like they are ohana.

In addition to an incredible culture you will find several benefits to being part of the RVCM ohana, including:

• Fully remote work within the U.S.
• Company Provided Laptop & Charger Plus A Home Office Bonus: $1,000 upon hire; $500 per year thereafter to purchase any additional equipment to improve productivity at home
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Health Care and Dependent Care Savings Accounts
• 15 days of PTO
• 11 Paid Holidays
• Full Paid Holiday Break (Last Week of the Year)
• Continuous Education & Training
• Mentor Programs

We believe in providing a safe space for all members of the RVCM ' ohana to grow and thrive. Diversity, Equity, and Inclusion is at the heart of who we are and everyone should feel valued and free to bring their most authentic self to work - without fear, without judgment, and in consideration of all backgrounds. Creating this environment is important, not only for our organization, but also for our customers and our communities.

Relocation expenses not covered.

Note From The Remote JobHunters:

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