Overview
Foundever is seeking a Compensation Specialist to closely partner with Human Resources Business Partners (HRBPs) and members of Global and Regional Compensation to identify and optimize, how we compensate and reward our employees for the work they do on our client’s behalf.
Key elements of this role are data maintenance, vendor relations, survey participation, and coordination of annual processes. Additionally, the role provides exposure to market pricing and expatriate support. All of this serves as an excellent gateway into a higher level roles in Compensation and Human Resources.
Foundever’s goal is to help our clients succeed in building loyal relationships with their customers, whether by implementing digital transformations when appropriate, to helping manage voice call complexity when a digital experience is insufficient. The Americas Human Resources team sources and hires the employees that carry out that work, and plays a critical role in building a culture where people want to stay and contribute to our goal.
This role offers the opportunity to impact the complex compensation programs and be a part of a culture of creativity, connection, and commitment. #LI-Remote
About Foundever ™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries,
Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
· Winner of Comparably’s Award for Best Global Culture in 2022 and 2021
· Gold Stevie Award Winner for Great Employers
· We foster an exciting culture of creativity, connection, and commitment.
Read more about our culture: Foundever™ Stories.
Responsibilities
· Managing salary survey activities including bid management, purchases, participation, and data aggregation.
· Maintaining participant lists for select/centrally managed global programs such as senior level short term incentives, equity.
· Assisting with job evaluation and regulatory issues, publishing pay rules for managers and HR partners, and updates of centralized information repositories.
· Partner with HR Systems and Reporting teams to leverage our HRIS system (SuccessFactors).
· Actively collaborate with HRBPs across our global locations to improve data accuracy; and provide value-added reports to leadership.
· Document and implement communication and training materials, answering questions from HR partners and general management, and audits of program compliance with project plans and corporate principles.
· Use market data to market price roles, and answer basic questions related to compensation competitiveness.
· Responsible for tracking budget adherence, administering vendor relationships, and recommending courses of action where consequences of error can be substantial.
Qualifications
· 1+ years of relevant experience in an individual contributor compensation or human resources role.
· 2+ years of relevant experience in a compensation role.
· Demonstrated success in maintaining databases, using Microsoft Office, and supporting annual processes such as merit or incentive administration for a multi-location employer.
· Ability to independently maintain productivity and progress toward annual goals.
· Bachelor’s degree is a plus.
· Proficiency in written and verbal communications.
· Demonstrated success coordinating overlapping annual awards processes.
· Progress toward CCP or GCP designation or specialized training or education is a plus.
Our Perks/Salary
· Competitive salaries, benefits, 401K contribution matching and paid time off.
· Onsite and remote work at home available (depending on the market).
· Growth opportunities through various development programs.
· Employee discounts.
· Excellent work culture.
The base pay range for this position is $55,000 - $70,000 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.
Pre-employment Requirements
Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
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