• The anticipated salary range for this position is $60,000 - $70,000.
• TPx offers competitive benefits programs which include but are not limited to health care coverage, retirement plan, insurance, time off programs, training and development opportunities, and a range of allowances connected to specific work situations. Details of such benefits will be made available upon request.
• The compensation and reference to benefits for this role is listed on this posting and in compliance with state laws. The selected candidate’s salary will be determined based on their skills, experience, and qualifications.

General Purpose:

An MSx Security Engineer is responsible for the network provisioning and onboarding of customers on TPx’s Managed Services with a high emphasis on security and networking concepts. This position will support small, medium and large business network design and implementation. Qualified candidate must be proficient at Internet Protocol (IP) routing, layer 2 and layer 3 switching, firewall design and implementation.

Reports to (Supervisor/Manager):

Manager, MSx Security Engineering

Essential Duties and Responsibilities:

• FortiGate and Meraki Configurations (firewalls, switches, and access points)
• Assist warehouse with device activations
• Provide technical support for testing and turn up of services
• Be able to view and understand Vizio documents for network topologies
• Join technical discussions with customer vendor’s for planning, designing, implementing and supporting clients LAN/WAN, Security and VOIP platforms.
• Manage assigned tickets to drive resolution and customer satisfaction.
• Participate in managed services support, maintenance, repairs, or upgrades.
• Communicate with customers, sales staff, or marketing staff to determine customer needs.
• Work closely with Project Managers ans Service Delivery Specialists to ensure customer timelines for installations are met.
• Position assists the Managed Services Support Team as needed or directed by MSx Services Engineering (MSE) management.
• May be required to participate in after-hours escalations and work on call as needed

Other Responsibilities:

• As directed by MSx Management

Required Qualifications:

Education and Experience

• Minimum 1-3 years IT/Network/Telco work experience
• Bachelor’s degree in Information Systems or related experience
• Industry recognized certifications are a plus (CCENT, A+, Network+ etc.)
• Cisco CCNA or equivalent work experience to document aptitude
• Fortigate NSE Certifications

Other Qualifications:

• Design/build experience on small and medium scales
• Understanding of local and wide area network concepts, IP routing protocols and topologies, switching technologies, virtual LANs( VLANs), packet-level performance analysis and application troubleshooting, Wireshark, Cisco routers and switches, dynamic host control protocol (DHCP), domain name service (DNS), and VPN, Microsoft active directory (AD), Email, Web, Virtualization, Microsoft Visio, Excel, and Word
• In-depth knowledge of Fortinet, Wi-Fi, session initial protocol / real time protocol (SIP/RTP), VoIP and Video, DNS, simple mail transfer protocol (SMTP), hypertext transport protocol/) HTTP/HTTPS/SSL, Pathview, etc.
• Excellent oral, written, time management and presentation skills.
• Customer Service Experience and positive attitude
• Excellent written and oral communications skills
• Ability to work independently.

TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.

Req: 23-0072

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