Dyte offers a real-time video and voice solution for integrating high-quality video/voice calls into your web, mobile, and desktop applications and websites. Call recording, live streaming, webinars, live transcription and translation, chatting, polling, quizzes, and many other features are available with Dyte.

The Role

As an integral part of our customer-focused engineering team, we're seeking a Software Engineer for a support role, someone who loves reverse engineering, isn't afraid to 'get under the hood', and possesses an insatiable curiosity for how things work and how to improve them.

Your Responsibilities Will Include

• Work directly with customers to resolve technical issues while delivering extraordinary customer service.
• Identify, diagnose, and solve complex software and hardware issues in collaboration with product development and engineering teams.
• Apply your knowledge of reverse engineering to unravel problems, identify bugs, and propose effective solutions.
• Continuously enhance and improve our products and services by contributing to root cause analysis and long-term solutions.
• Create and improve documentation for internal and customer-facing knowledge bases.
• Communicate technical information to non-technical staff in a way that is easy to understand.

Ideal Profile

Who You Are

• Software Engineer well versed with Javascript or Golang.
• You are intensely curious and passionate about the prospect of diving deep into multiple technologies, platforms, and problem spaces, even if they are currently unfamiliar.
• You embrace uncertainty. Our space is a rapidly growing one and specifications are continuously changing.
• You have excellent analytical and problem-solving skills and can communicate your ideas.
• Knowledge of programming languages, databases, operating systems, and networking.
• A degree in Computer Science or a similar area are bonus.

What's on Offer?

• Flexible working options
• Great work environment
• Excellent career development opportunities

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