About the job

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 99 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Precisely Support Engineers drive to solve complex issues and develop unique solutions to make our customers successful. Our customers depend on the highly skilled technical engineers in our technical support group to help drive the success of their Data Integration investments, including all Infogix suite. Strong problem-solving skills, technical depth, communication, and the ability to develop creative solutions are a must.

You Will

• You will provide world class technical support over the phone, email, and remote desktop connections. Including, but not limited to meeting SLA requirements, updating stakeholders in a timely manner, and documenting and recording critical information.
• You will address and resolve issues quickly and effectively to ensure customer satisfaction.
• You will investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.
• You understand the complexities of enterprise systems and be able to determine if the cause of an issue is within the product, third party libraries, user developed code or jobs, or platform libraries.
• You will continuously learn new technology, tools, systems, and sharing that knowledge within the team.
• You will create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.
• You will debug and provide recommended solutions and tools to address product issues and enhancements.
• You will work periodic weekend shifts for on call support.

You Have

• Bachelors or Masters degree in Computer Science or related field.
• Excellent communication (oral and written), strong interpersonal/customer relations skills, and exceptional analytical and troubleshooting skills.
• Understanding of database management systems including relational database design principles, tuning, SQL execution, and configuration.
• Support and Troubleshooting of OS (Linux, Unix, AIX, Windows), Application Servers (IBM WebSphere Application Server & Wildfly), Webservers & Load Balancer.
• Understanding of networking design principals, including Infrastructure tiers, TCP, IP, HTTP/S, S/FTP, SMTP, AS2, and other data communication protocols.

Good To Have

• Distributed computing experience including networked clustering, Hadoop, MapReduce, cloud services, and load balancing.
• Detailed knowledge of the following technology is a plus.
• LDAP Security (Active Directory & Linux IDM) and Kerberos security.
• Database systems (Oracle, Teradata, Microsoft SQL Server, Vertica, DB2, ODBC, Snowflake).
• Cloud Services (Azure, GCP, EC2, EMR, S3, RedShift).
• Experience with z/OS Mainframe systems or System i Midrange systems with a focus on VSAM, DB2, IDMS, IMS, and other data storage systems.

Note From The Remote JobHunters:

• When you apply, be sure to mention that you heard about this position from The Remote JobHunters!
• Looking for more entry-level remote positions? If so, be sure to join The Remote JobHunters Facebook group, Subreddit, and subscribe to our weekly newsletter!