Position: Product Manager

Position Type: Internal-External

FLSA Classification: Exempt

Reports to: Senior Managing Director, Product Development

Start date: June 2024

Location: Preferred within a OneGoal region: Atlanta, GA; Chicago, IL; Houston, TX; Boston, MA; New York City, NY; Bay Area, CA, or flexible within the following states only: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Texas, Virginia, Washington D.C.

Salary Range: $72,000 - $85,000 is the hiring salary range (i.e. the range a candidate would be offered to start). Please note: OneGoal aligns salaries to Cost of Labor, so the actual salary offered would be dependent on the Cost of Labor in the candidate’s living location.

OneGoal

OneGoal transforms postsecondary advising and support so that every student can define their own future. Together with our partners, we’re building a movement to close the opportunity gap. We work side-by-side with partner schools and districts to build their knowledge and capacity. The result is more equitable and effective support for all students. Our unique approach, honed over 15 years, prioritizes strong human relationships. And it’s proven to deliver real student impact. 81% of OneGoal high school graduates enroll in a postsecondary institution, and 73% of those students persist one year after high school graduation. An independent study by the University of Chicago found that OneGoal students are about 40% more likely to earn their postsecondary degrees than students from similar backgrounds. We are looking for individuals to join us in our pursuit of equity.

The Person

OneGoal is seeking a Product Manager to serve at the intersection of the OneGoal Product team, other internal/external stakeholders and the Engineering team to work truly in a cross functional environment. In this role, you will be working to translate requirements into user stories for technical development for custom software products, as well as off-the-shelf software product integrations. The Product Manager will ensure that the needs of OneGoal’s stakeholders (Fellows (students), Program Directors (teachers), School Districts, and Staff) are being met by writing the requirements for new features.

The ideal candidate will have strong communication skills, demonstrated experience in technical requirements writing, experience troubleshooting and testing, a customer-service orientation, and a commitment to thorough documentation. Being analytically minded, detail oriented, and passionate about improving systems to improve the experience for OneGoal’s fellows is critical for this role.

You will do this by:

• Manage the product life cycle from inception to launch and beyond, acting as a hub with all teams both internal and external
• Proactively seeking to understand each program or business division’s objectives and how they fit into the overall business and technical strategy
• Interviewing internal stakeholders to gather information on their needs and preferences and use this information to make recommendations for best fit solutions that will meet the needs of the stakeholders while being a practical and stable investment for OneGoal
• Understanding how the program or business objectives intersects with technology and helping translate those objectives into business and functional requirements
• Translating UX workflows, UX wireframes, and UI designs into functional and technical requirements
• Facilitating technology discussions between engineering teams and business stakeholders regarding optimizing technical solutions, as well as negotiating schedule changes and understanding priority as needs arise during agile development
• Communicating how requirements fit into development milestones and software releases a part of managing a larger roadmap
• Supporting product owners, UI/UX, and QA by helping to manage the backlog of requirements in the form of user stories
• Developing, documenting, and executing use cases, scripts, and procedures for product features
• Monitoring post-production processes to ensure accurate completion of all deployments
• Identify existing gaps, optimizations, and future opportunities for the product by collaborating with our User Support Coordinator to have a deep understanding of current user issues and user desires

Qualifications:

• 2+ years of experience with requirements elicitation, and business and/or functional requirement writing in an Agile environment
• 1+ years of experience supporting product customizations and integrations with CRM systems such as Salesforce, and with CMS systems either off the shelf or custom built in-house
• Experience working collaboratively with a variety of stakeholders and communities across diverse ethnic, cultural, and socioeconomic backgrounds
• Experience in writing detailed documentation so that is can be easily understood by all stakeholders technical and non-technical
• Experience working with third party vendors with an understanding of systems integration
• Experience using work tracking systems: bug, user request (e.g. JIRA, Monday, Asana, Zendesk)
• Understanding of how back-end and web-based systems interface with each other
• Understanding of the software development life cycle; agile is our current methodology
• Experience working with data visualizations and BI tools such as Power BI and Tableau
• Curious, insightful and innovative with a natural bias for action, thrives in a dynamic, fast-paced environment
• Willingness to travel once a quarter for stepbacks and other product related events
• Academic or continuing professional study in Computer Science related fields, including AI/Machine Learning, and big data (Preferred)
• MBA or any business related background (Preferred)
• Lived experience of the Students we serve (Preferred)

Thinking Of Applying?

Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you are excited about the role and see connection with what we are looking for, but don’t meet every single requirement, we’d encourage you to apply anyway. Please click on the blue "Apply" button above to submit an application.

Our Team

Guided by a clear set of core values and beliefs, you will join an impressive group of more than 200 OneGoal staff across the country who believe in the untapped potential within students. The OneGoal team challenges themselves and others to regularly ask, “Is there a better way?” You believe in an inclusive and culturally competent society and the essence of our commitment to diversity and inclusion. We believe that in order to create the change we seek, each person we hire brings a remarkable and diverse set of experiences, skills and characteristics that individually and collectively, will contribute to the radical change needed to move us towards a more equitable and just nation.

The Tangible Good

OneGoal offers competitive compensation based on the market for nonprofits our size. Our benefits package* includes: over eight weeks of paid time off (or 43 business days), between vacation days, wellness time, and holidays; paid medical or parental leaves should you have need; medical, dental, vision, short-term and long-term disability, and life insurance; as well as a 401(k) with a 3% match.

We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, OneGoal does not negotiate salary offers; instead each salary offer is determined carefully using external and internal benchmarking. You will have an opportunity to discuss salary in more detail after you begin the hiring process.

*OneGoal reserves the right to change benefits at any time according to business need.

If you require a reasonable accommodation to submit an application or to participate in the application or interview process, please reach out to our Human Assets Team to request an accommodation. Our Human Assets Team can be contacted at 773-321-2630 or HumanAssets@onegoalgraduation.org.

OneGoal is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of actual or perceived sex, race, color, ancestry, citizenship, ethnicity, national origin, religion, age, disability (mental or physical), sexual orientation, gender identity or expression, marital status, pregnancy, breastfeeding or related medical condition, parenthood, genetic characteristic or information, military or veteran status, marital status, or any other characteristic protected under federal, state, or local law.

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