As a Product Manager, you are passionate about great customer experiences and empathize with users’ goals and challenges, demonstrating good instincts about consumer behavior and business dynamics.

Additionally, a successful candidate will have:

• At least two years of proven success developing and iterating online experiences with agile software development teams.
• Practical knowledge of product management practices including roadmap development, systems development life cycle, concept validation, requirements definition, and feature prioritization.
• Strong track record of data-driven decision-making with an ability to visualize customer behavior through metrics.
• Strong ability to process and synthesize information, quickly build domain knowledge, draw logical conclusions, and frame decisions.
• Strong ability to create a clear, succinct narrative in verbal/visual/written form
• Ability to rally the team and stakeholders around a vision, especially within a highly-collaborative and non-hierarchical environment.
• Working knowledge of current practices in user-centered design and web technology.
• Demonstrated ability to develop and understand the strategy and to inform and make strategic tradeoffs.
• Preference for experience in e-commerce, financial services, or software-as-a-service.

Candidates should also demonstrate our company values of practicing the Golden Rule, taking ownership, and driving and embracing innovation.

The perks!

• Remote
• Flexible time off
• 15 paid days off in your first year. Bumps up to 25 in your second! Plus major holidays. Adjustments for specific state employment laws.
• Affordable health insurance as low as $8.48 a month with wellness credit and no deductible
• Free vision insurance
• 401(k) match, life insurance, and company paid Short and Long Term Disability
• Internal learning and development platform
• Employee discount, Company, and Team Swag
• Perks at Work Program: Inkers can get deals on anything from car rentals, travel, computers, appliances, and everything in between, all at no cost to you.

What you'll do:

As a Product Manager, you will help craft a compelling vision for our digital products and services, rally the team to deliver value for our customers, and create a competitive advantage for our business. This role requires a combination of traditional eCommerce and Software as a Service (SaaS) strategy and execution.

In this role, you will

• Leverage deep customer insights and product sense to identify high-impact customer problems and opportunities
• Lead the product discovery process to identify, refine, and prioritize these opportunities
• Recommend and balance a portfolio of short-term wins and long-term strategic moves, that help achieve Custom Ink’s overall goals.
• Be heavily involved in customer research activities including market research, usability testing, live on-site experiments, and analysis of site analytics.
• Identify and monitor critical metrics, and draw insights for strategic and tactical decisions about product health and product opportunities.
• Balance appropriate tradeoffs between business goals, user goals, scalability/maintainability, time-to-market, and process efficiency
• Communicate your vision and roadmap to senior leaders and stakeholders in a clear and compelling way.
• Collaborate with product designers, and software engineers to make strategic and tactical decisions about product functionality on a daily basis.
• In this role, you will work closely with many other members of the Technology team and other stakeholders across Custom Ink such as Strategy, Marketing, Sales and Operations to achieve cross-functional wins for the company.

How you'll be measured:

The key measures of success for this position are:

• The ability to independently discover, refine, and prioritize new product opportunities
• Successful delivery of new experiences that achieve business results and strategic goals
• Clear and compelling communication to collaborators, stakeholders, and leaders
• Effective leadership of your team and the efficient stewardship of their daily operations

How you’ll make a difference:

We’re looking for an imaginative, pragmatic and intensely customer-focused Product Manager to help build new online experiences that engage and inspire the millions of customers who interact with Custom Ink. In this role, you’ll join the Commercial product team and be responsible for leading product development across various customer-facing experiences on the Custom Ink platform.

Cover letters are preferred (not required), Custom Ink values individuality, so use your judgment and write to us in your own voice.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Custom Ink will only consider applicants who reside in states where it is registered to do business as an employer. We are currently not registered in the following states: AK, AR, CT, HI, ID, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, ND, NH, NM, OK, RI, SD, UT, VT, WV, WY.