Are you passionate about providing high quality support to customers and growing in a technical role?

Kickstart your career by joining Vuture’s world-class Support team! We love our customers and enjoy helping them and pride ourselves on consistently receiving 95%+ customer satisfaction.

The Role

The right candidate will be passionate about providing excellent customer service and doing what it takes to help our customers succeed. Our ideal candidate has prior customer service, call center or technical support experience. Technically-savvy is a must. He or she should also be highly skilled at researching, troubleshooting and solving complex issues. We're looking for strong team players who love collaboration, welcome feedback and who are quick, eager and confident when learning new things. Because we're so fond of our customers, it's also important that we find a person who's a strong and personable communicator and able to convey personality and helpfulness over the phone and through email.

In This Role You Will

• Learn the ins and outs of Vuture’s application
• Be the first point of contact with customers over email and phone
• Answer customers in a timely, efficient, accurate, and friendly manner
• Handing off or escalating cases as needed
• Grow yourself technically, no glass ceiling to how much you get involved on technical issues
• Provided constant support from your peers and technical teams to have all you need to provide the best support you can to our customers

Preferred Qualifications

• At least 1-year experience working in customer service
• Technically Savvy
• Experience providing phone support a plus but not a requirement
• Highly skilled at researching, troubleshooting and solving complex issues
• Great written communication skills
• Great attention to detail
• Ability to work well independently
• Excellent at multitasking and managing a varied workload

Perks And Benefits

• Competitive salary and benefits package
• Laptop with all the necessary accessories
• Paid time off to volunteer in our community
• Flexible work from home policy

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