Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Our Newest Opportunity:

OneDigital provides benefits administration and call center support for a Dedicated Client. In this role, a Health Insurance Specialists provides the day to day oversight and administration of the benefit health plans, including Medical, Life Insurance and LTD. This role is a dedicated resource to a single Client and follows the Client’s service hours of 8:30 am to 5:00 pm. Most work is performed over the phone supporting the client, however research and resolutions to problems may require interaction with multiple systems and vendors. The Health Insurance Specialist may be required to assist in designing and documenting benefits administration processes and revising existing documentation when necessary.

It will be critical for the Health Insurance Specialist position to create flexible and collaborative relationships with internal team members, carriers, clients, etc. in order to meet the position objective.

Essential Duties and Responsibilities:

• Facilitate benefit enrollments, terminations and changes as needed for a Dedicated Client
• Work with insurance carriers, HRIS software partners, and client team members to resolve and address health insurance related matters
• Work with client reports in excel to determine eligible persons and perform mail merge emails to send notifications to eligible employees and employers through Office Outlook and MailChimp web portal
• Build and distribute health insurance enrollment information materials for new plan participants via postal service
• Record and track number of eligibility notifications sent each week in a designated tracking excel file
• Maintain familiarity with all health plans offered including plan design, premium structure, etc.
• Participate in the review of plan documents as needed
• Troubleshoot benefit administration issues with relevant parties to assist with resolution
• Manage and handle incoming calls from employer contacts and their employees to provide prompt response to phone calls and e-mails within 4 business hours of receipt (alternate standards will be evaluated during peak seasons)
• Track all communications and activities in OneDigital System of Record daily and provide reporting to the client to communicate activity of the services above as needed
• Operate in compliance with HIPAA
• Maintain basic knowledge of the Affordable Care Act and other regulatory health plan requirements including but not limited to COBRA and HIPAA.
• Maintain consistent office hours of 8:30-5:00 to ensure prompt receipt of and/or response of all incoming phone calls and e-mails.
• Adhere to client’s holiday working schedule
• Coordinate with other team members on vacation and other personal days off or time away from the office to ensure adequate staffing.
• Communicate clearly and thoroughly with OneDigital team members
• Assist with special projects, research, and administrative tasks as provided by Senior and Lead Health Insurance Specialists
• Perform other projects and duties as assigned

Qualifications, Skills and Requirements:

• An inquisitive nature, always pressing to know more and understand more about the client and their needs
• Technology savvy, having a curiosity and propensity to learn more about computers, software and other tools that make business more effective and productive
• Strong mathematical and analytical skills enabling one to gather data and present it in a clear and understandable method to the receiving audience
• An excellent communicator (listens, speaks, and writes well)
• Highly organized and process driven; is able to manager a multitude of requests, details, and follow-ups (including paperwork)
• Can model and exemplify the OneGeorgia Fundamentals
• Assessment Tool(s) used for hiring: Harrison Personality Test

Education, Training and Experience:

• At least 2 years of experience related to our industry, including insurance, carriers, benefits, human resources, broker/agent, Technology field, data processor, electronic software applications.
• High school diploma, minimally. College degree and any other professionally-related designations are preferred.
• Benefits Administration experience preferred
• Life and Health License preferred. If hired without a license, employee will have 120 days from date of hire to successfully complete the pre-licensing and pass the licensing exam.

Other:

The ideal Health Insurance Specialist profiles for this position tend to perform in a consistent manner, demonstrate patience, develop specialized skills, objective thinker, have a desire to help others, and be a good listener. In addition, this profile pays attention to directives, standards, and details; they think analytically, work independently, are diplomatic with people, use subtle or indirect approaches to conflict; they check for accuracy and use systematic approaches to situations or activities. This profile is extremely curious and creative.

This position description is not intended to be all-inclusive, but to provide a general scope of the person and the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed. It is not a contract

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

Thank you for your interest in joining the OneDigital team!

Note From The Remote JobHunters:

• When you apply, be sure to mention that you heard about this position from The Remote JobHunters!
• Looking for more entry-level remote positions? If so, be sure to join The Remote JobHunters Facebook group, Subreddit, and subscribe to our weekly newsletter!