Job Description

CVS Health has an exciting new opportunity in Cumberland, RI for a Customer Care Representative. The Customer Care Contact Center is actively hiring service focused professionals fielding inbound contacts from our Digital (Website, App, etc) customers.

You will be responsible for incoming customer contact across all channels including phone, email and online chat. In the this position, you will use your proficiency with all CVS online, mobile and social media platforms to drive digital adoption and serve as a customer advocate for CVS.com, Prescription Management, CarePass Program and CVS Photo support needs. You will work in a team environment, take ownership for solving customer issues, and help customers navigate CVS’s digital platforms, with the ultimate focus on customer satisfaction.

This is a flexible work from home position which will require you to work remotely and travel into the office 1/2 time per week. The schedule for this position is 10:30am – 7:00pm. Our hours of operation have temporarily been reduced. If we lift hours change back to reg. business hours, the candidate must be flexible to cover hours of operation as business needs, in the event where hours are adjusted to later in the evening. We are seeking someone interested in working Flexible Work from home Monday through Friday, evenings, weekends, and holidays.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays

Required Qualifications

• 1+ years of experience in a Customer Service position
• Must be able to work remote and meet all work from home requirements (privacy, internet, etc).

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

• Experience in a call center environment in a retail or healthcare setting
• Experience collaborating with external vendors

Education

Verifiable high school diploma or GED is required

Business Overview

Bring your heart to CVS Health

Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day.

CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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