C1 Company Overview

ConvergeOne: 1 Contact, 1 Connection, 1 Choice

ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.

Charged By Greatness video: https://youtu.be/oX-OVtcfDqU

Overview

Your role as a Network Security Engineer will be to work directly with our clients and the SecureWorks SOC to respond to security incidents and remediate if needed to mitigate any security vulnerabilities.

Responsibilities

• Interprets and implements customer change requests on managed security device platforms, primarily firewalls and IDS/IDP devices
• Meets service level agreements related to device change implementation
• Manages and accesses remotely devices at various customer locations
• Answers and authenticates inbound calls and emails from technical clients (Network Administrators/Application Owners), creates tickets for all assigned work, and addresses client requests and issues
• Troubleshoots issues including: security-related issues (firewalls, IPS, understand of common protocols in security like DNS, SSL, TLS, HTTP(s), ftp, etc.), routing and switching, protocol problems, WAN/LAN failures, and performance issues across a distributed segmented network infrastructure with multiple security zones
• Maintains and administers perimeter security systems such as firewalls and intrusion detection systems
• Maintains good understanding of VPN technologies and security protocols like IPsec, ISAKMP, SSL, PKI, RADIUS, TACACS, EAP, LDAP etc.
• Operates and maintains LAN / WAN equipment and related services
• Follows up with customer contacts to ensure satisfactory completion of work
• Acts as escalation point for operational issues and support

Additional Specific Duties And Responsibilities

• Performs On-call rotation with team members
• Works with Dell SecureWorks if possible; Cisco FireSight Management (FirePower); and Cisco ACS/ISE management

Qualifications

• Possesses strong analytical capabilities and desire to learn new technologies
• Hands on experience with one or more of the following firewall platforms or technologies: CheckPoint, Cisco ASA/PIX, Juniper/Netscreen, SonicWall, Palo Alto, IP Filter or iptables
• Hands on experience with one or more of the following IDS/IPS platforms: TippingPoint, Sourcefire, Imperva, Cisco IPS, or ISS RealSecure
• Fundamental understanding of basic network principles related to TCP/IP
• Technical aptitude and interest related to networking, Internet, and computer technologies
• Administers routers, switches, firewalls, wireless
• Resolves trouble tickets
• Monitors and tests network performance and provides network performance statistics and reports
• Evaluates and recommends near- and long-term network capacity needs
• Creates and maintains documentation as it relates to network configuration
• Conducts research on network products, services, protocols, and standards to remain abreast of developments in the networking industryTwo years of experience working in external customer facing environment for support
• Must possess excellent oral and written communication skills in English
• Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
• Strong analytical, interpersonal, and relationship building skills
• Strong work ethic and personal drive to excel
• Strong sense of urgency and commitment to get the job done
• Superior negotiation, coordination, and conflict resolution skills
• Ability to use (and learn new) complex systems, technologies, and applications
• Ability to adapt to change quickly and multi-task

Desired/Preferred Qualifications

• One or more vendor certifications for enterprise level security platforms such as CCSA, CCSE, CCSP, JNCIA, JNCIE, GCFW, CCNA
• Non-vendor specific certifications such as Linux+, Security+, Network+ or SANS/GIAC Certifications (GCFW, GCIA, and GCIH)

ConvergeOne BENEFITS

Additional Information

• 401(k) Plan (35% match per dollar up to 10%)
• Health Coverage (BCBS of MN with National Network + Kaiser CA)
• HSA + Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision
• FSA Plans
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Long Term Disability
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance
• Legal/ID Theft Plans
• TeleHealth Options (Doctor on Demand)
• Omada Health (healthy living solution)
• ShareCare (fitness incentive of $20 - $40/month)
• SmartShopper (cash reward for searching for low cost treatments)
• Travel Assistance
• Business Travel Accident Coverage
• Pet Insurance
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Health Advocate
• Volunteer Time Off

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.

EEO Statement

ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$90,000 - $120,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf < https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf >

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

Overview (Text Only)

Your role as a Network Security Engineer will be to work directly with our clients and the SecureWorks SOC to respond to security incidents and remediate if needed to mitigate any security vulnerabilities.

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