OnTrac is hiring full-time Customer Care Associates!

Start Date: August 9th, 2023 Orientation

Location: Remote (Must reside in GA, OH, MI, NC, FL, TN, VA, NY, PA, KY, WV, IN)

Schedule: Sunday – Thursday 8a – 5p EST or Monday – Friday 12:30p – 9p EST

Are you looking for a chance to make a difference for others? Do you believe in providing outstanding customer service?

If you find reward in serving others and solving problems, consider joining the OnTrac Customer Care Team!

At OnTrac, we truly care about our customer’s experience. As our business continues to grow, so does our need for high quality Customer Care Associates.

If you like to help others, have a strong sense of empathy, enjoy a fast-paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

What our Customer Care Associates do on a daily basis:

• Talk with customers about the delivery of their packages, handling phone calls, researching and problem solving to ensure smooth package delivery.
• Document the delivery flow of a package into our tracking system.
• Assist customers, consumers, and delivery drivers throughout the lifecycle of a package delivery.
• Partner with our regional facilities to create an outstanding customer experience.
• Troubleshoot, research, resolve or escalate issues as necessary.
• Participate in continuous improvement efforts to help grow the business.

How you’ll be rewarded as a Customer Care Advocate:

• Fun work environment with opportunity for career advancement
• Rate of pay $16.50/hr , $70 internet stipen and competitive benefits available
• Friendly and creative Recognition and Reward programs

What you’ll need to be a successful Customer Care Associate;

• The ability to multi-task on a computer using multiple computer applications while on a phone call.
• Availability to work a variety of work shifts
• The ability to talk with customers, listen attentively to concerns, express empathy and research problems for resolution.
• Strong written and verbal communication skills. Attention to details and data entry/typing 30 wpm (including 10 key)
• Successfully pass a pre-employment background and equipment check
• Reliable internet connection
• Reliable Windows PC - must have 8GB RAM

Note From The Remote JobHunters:

• When you apply, be sure to mention that you heard about this position from The Remote JobHunters!
• Looking for more entry-level remote positions? If so, be sure to join The Remote JobHunters Facebook group, Subreddit, and subscribe to our weekly newsletter!