We're on a mission to help every company hit their numbers.

The world has evolved, but business planning has not. Most Finance teams still manage their planning and analysis in spreadsheets, yet the ones who replace them end up going back over 80% of the time. Cube is the first spreadsheet-native FP&A platform to deliver faster planning and performance without changing how teams work. Cube’s powerful engine connects into existing spreadsheets and source systems, delivering all of the benefits of enterprise-level FP&A with none of the headaches.

To date, Cube has raised over $45M of venture capital from top tier investors such as Battery Ventures and Mayfield. Together, we’re building a culture that challenges and celebrates everyone with a path to grow. That’s where you come in! We’re happily headquartered in New York City, but are foremost a remote-first company. This means we communicate, collaborate, and connect virtually across different time zones. As we enter our next phase of growth, we believe Cubers are the reason we win.

RESOLVE OUR MOST BESPOKE CUSTOMER TICKETS

ABOUT THE ROLE:

Cube’s Technical Support team is growing and we’re looking for someone to help build our Support Engineering function. We’re looking for our next Support Engineer to act as a liaison between our CS Org and our Product & Engineering teams. This person will also act as a technical resource and escalation point for complex issues submitted to our Support team. As a Cube expert, the Support Engineer role will be front and center in helping our largest customers drive success with their financial planning and analysis.

WHY YOU SHOULD JOIN OUR SUPPORT TEAM:

• You’ll become a technical subject matter expert for all things related to Cube, including 3rd party integrations, the API, and the external Add-On available in Excel and G-Sheets
• You’ll manage cases and technical escalations throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the engineering team, and case resolutions.
• You’ll iterate and build on the Support Engineer playbook and processes
• Collaborate with Product and Engineering teams to keep a pulse of product status, upcoming updates, bugs, etc.
• Work closely with the Product team to fully understand new functionality, and troubleshooting requirements, and proactively train the front-line support specialists on anticipated FAQs

HOW YOU’LL ONBOARD:

In your first 30 days at Cube, you’ll…

• Have finished Cube product training and basic FP&A training
• Understand the basic concepts of troubleshooting Cube issues
• Have worked directly with FP&A professionals, including CFOs from a variety of companies

By day 60, you’ll…

• Have worked on technical support tickets as part of your ramp-up process
• Be involved in regular syncs with the Product and Engineering leadership team
• Be contributing to process improvements related to bug tickets and escalations

By day 90, you’ll…

• Be an expert in Cube troubleshooting and problem-solving
• Act as a resource for the front-line support team; offering coaching on troubleshooting best practices on a daily basis
• Through ticket triage and process improvements, help reduce the number of escalated tickets to Engineering by 25%

WHAT YOU’VE ACCOMPLISHED… SO FAR:

• You’ve worked with countless customers in their environment to help solve a variety of technical roadblocks
• Proven track record in software sales achieving and exceeding quota. A focus on financial or FP&A software solutions is a plus.
• Strong understanding of FP&A processes and the challenges faced by finance teams.
• Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.
• Self-driven and motivated to achieve and exceed sales targets.
• Ability to work in a fast-paced, remote-first environment and collaborate effectively with cross-functional teams.

COMPENSATION RANGE FOR US-BASED ROLE:

The base salary range for this role is $81,859-$110,751 USD.

Important considerations when reviewing our ranges:

We use a wide variety of market data points to come up with a thoughtful and comprehensive compensation package. Our team takes the following into consideration:

• Your past achievements and scope of ownership/influence that you expressed in your interview process.
• The stage of our company. We’re early in the growth of our organization, and we place a heavy earnings potential on our equity.
• Your current location. The fact is, it costs more for the basics in some places than others, and we adjust accordingly for that.
• These ranges are posted for US employees only.
• Only base salaries are posted. For commission-based roles, please inquire with your recruiter during your first call.

Why you’ll love it here:

Cube promotes work-life balance by placing value in ownership over hours. We make iterative process changes based on real and measurable metrics. We encourage a culture of clear and effective communication through honest feedback, detailed documentation, and supportive mentorship.

Cube is an equal-opportunity employer. Diversity is what drives our success – it’s at the core of how we hire, communicate, and work.

Our Company Values:

• Nimble - Our flexibility is an asset. It means we’re always learning, staying receptive to feedback, and making changes quickly. We learn from our customers just like they learn from us.
• Simple - We’re thoughtful and make decisions that favor quality over quantity. Focus is our focus. To quote Einstein, “If you can't explain it simply you don't understand it well enough." Simplicity is also synonymous with clarity in our context—there are many things we could focus on, but prioritizing and communicating clearly will make a huge impact on us.
• Joyful - Our product elevates people in unsung roles--as a company, we want to create joyful experiences for our customers, teammates, candidates, and community, by creating connections and taking time to celebrate the impact we make.
• Human - We’re a group of humans building products for humans. The way we operate, communicate and collaborate is thoughtful and empathetic.
• Impactful - We're not satisfied with doing what's expected. We strive to go above and beyond, taking the lead to make a meaningful difference for our customers

As a Cuber, you’ll have access to:

• We celebrate Flex Days! We have days built in throughout the year when everyone at Cube takes off to recharge and enjoy a long weekend.
• Our flexible paid vacation & sick/mental health time guidelines help you get the time/space you need.
• We provide medical, vision, and dental insurance options with a nationally recognized provider, including FSA/HSA options, and OneMedical membership.
• You’ll be a part of an earlier-stage, high-growth company where all teammates have an opportunity to learn and grow.
• We encourage participation in Employee Resource Groups such as our Gender Equity Group and more. You are welcome at our table!
• We take time to celebrate our accomplishments–it’s all too easy to forget this when you’re moving fast. We slow down & reflect on our achievements and share those in Slack!
• We offer equity in the form of incentive stock options to all employees of Cube, as we want you to be connected to the success of the company.
• We offer a 401(k) program for our US employees–you can start contributing immediately! We've partnered with one of the top 401k firms for companies our size. In fact, they're a customer!

You’ll be joining an experienced team of tech startup leaders, who are eager to work with you and provide support and mentorship!

Note From The Remote JobHunters:

• When you apply, be sure to mention that you heard about this position from The Remote JobHunters!
• Looking for more entry-level remote positions? If so, be sure to join The Remote JobHunters Facebook group, Subreddit, and subscribe to our weekly newsletter!