Description

Job Description:

Leidos is seeking IT Service Desk Technicians to be a member of the Tier 1 IT Service Desk team. The IT Service Desk Technician will effectively and accurately respond to or properly route inquiries regarding any combination of Leidos hardware in software for all Leidos employees and subcontractors worldwide. The Technician must provide the customer with accurate and complete responses, provide appropriate troubleshooting for both hardware and software, input correct information into the ticketing system, while meeting and exceeding their service expectations. May have to perform work for multiple help desk programs.

Pay: $18.00/hr

Schedule: Contact Center hours of operation are 24x7x365. Shifts are 8.5 hours with a 30 minute lunch break and are distributed based on business needs. Must be able to work first shift (shift starts between 5am – 9am CST) with consecutive off days. Some shifts may include weekends and are assigned after the training period.

Training Information

• 8am to 5pm CST for 2-3 weeks
• Must be able to adhere to training schedule
• This is paid training
• Prior to exiting training period, a picture of Leidos equipment set up properly must be provided to management

Location: This position is fully remote. Must have reliable internet.

Other Information: Laptop, mouse, two monitors, and keyboard provided by the company. Cell phone and internet service not provided by the company.

If this sounds like the kind of environment where you can thrive, keep reading!

Requirements

• High school diploma or equivalent and 1 year of technical customer service experience
• Ability to obtain and maintain a public trust security clearance to effectively support multiple programs
• U.S. Citizen
• Strong oral and written communication skills, with a strong focus on quality and attention to detail
• Strong customer service skills, able to build rapport, have a warm demeanor over the phone, confidently convey information and exceed customer expectations
• Must be able to adjust quickly to changing priorities and conditions, copes effectively with complexity and change
• Competent in Internet navigation, Dual-Screen usage, Microsoft Office Tools, Windows and other software applications as appropriate
• Ability to interact positively with customers, peers and supervisors
• Must be able to adhere to the training schedule without any absences
• Use of own high-speed internet must be provided by the help desk support agent
• Must provide own cellular phone and service
• Designated workspace that is quiet and free of loud noise that may be distracting to your customer
• Must be flexible and willing to work different shifts upon changing business needs
• Must be flexible and willing to work weekends and holidays as needed

Preferred Qualifications

• Call center experience with a technical service desk

Come join our rapidly growing team and enjoy these benefits:

• Hourly Rate: $18.00/hr
• Accrue 3 weeks of PTO during your first year
• Get ten paid holidays a year
• Access to benefits on day one
• Employee discounts
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Employee assistance program
• Flexible spending account
• Health savings account

Pay Range

Pay Range $27,300.00 - $42,000.00 - $56,700.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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