Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities

This System Engineer job is aligned to a mission-critical team, meaning they touch several solutions and systems. The System Engineer role is a client facing, entry-level support job in Support Services, Global Health Organization. This is a non-billable role that will be working with clients to support the exchange of clinical and financial level data items across multiple systems. This role is responsible to provide system implementation, support, monitoring and maintenance of Oracle Cerner’s solutions and services.

This person will provide system implementation, support, monitoring and maintenance of Cerner’s solutions and services and perform ongoing performance tuning, hardware/OS upgrades, and resource optimization. This hire will directly support client activity and will be billable/revenue generating and be a key player in the support of Oracle Cerner clients. This person will be responsible for troubleshooting and require knowledge in SQL, C++, JAVA, and Linux. System Engineers routinely query data, use basic Linux commands to navigate the filesystem for network items, capture logging, and perform high-level CCL scripting.

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

Compensation:

California Pay Range: from $26.59 to $51.73 per hour; from $55,300 to $107,600 per annum. May be eligible for equity.

Colorado Pay Range: from $25.10 to $46.59 per hour; from $52,200 to $96,900 per annum. May be eligible for equity.

New York City Pay Range: from $25.10 to $49.18 per hour; from $52,200 to $102,300 per annum. May be eligible for equity.

Washington Pay Range: from $28.08 to $49.18 per hour; from $58,400 to $102,300 per annum. May be eligible for equity.

Note From The Remote JobHunters:

• When you apply, be sure to mention that you heard about this position from The Remote JobHunters!
• Looking for more entry-level remote positions? If so, be sure to join The Remote JobHunters Facebook group, Subreddit, and subscribe to our weekly newsletter!