Restaurant365 is a young SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
In 2019 Restaurant365 closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. As recently as June of 2021, Restaurant365 announced the acquisition of Compeat, a well-known provider of restaurant back office, workforce, and business intelligence software. Adding Compeat’s feature-rich products advances Restaurant365 further on the journey toward our goal of providing restaurant operators with a powerful tool that simplifies their lives and increases their profits. Serent Capital was added to our investor list as a result of this transaction.
Our diverse portfolio of clients includes well-known nationwide franchises as well as your favorite local spot. From fine dining to fast-casual…R365 does it all!
- Please note, this position can be based in Irvine, CA, Austin, TX, or remote
The Support Specialist, Development are responsible for managing customer communications related to software defects reported and discovered through customer support requests. They also manage internal tools to aid in Support team visibility of known issues.
How you'll add value:
- Respond to all customer status update requests on bug report tickets
- Proactively deliver status updates on bug report tickets
- Attend triage meetings to discuss new bug reports and work queue priority settings with members of Development, Product, and Support
- Enter defects into Jira
- Validate bug fixes delivered by Development
- Update customers once fix has been deployed to their site
- Help manage Support team Known Issues board in Trello
- Assist Support teams with difficult troubleshooting tickets
- Assist Sr. Manager, Accounting Support in optimizing effectiveness of Development Support Specialist role
- Assist Support management in preparing daily summary of Development-related customer issue reports
- Other duties as assigned
What you'll need to be successful in this role:
- Bachelor’s degree preferred
- Outstanding organizational skills
- Outstanding customer service skills
- Outstanding written communication skills
- Expert grasp of software programming logic principles
- Expert scenario testing skills
R365 Team Member Benefits & Perks
- Competitive compensation package
- Salary is up to $27.88/h
- Ability to work remote or hybrid
- Comprehensive medical benefits
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
- Philanthropy events
Why join our amazing team?
- We're a community that prides itself in creating innovative solutions and producing quality work
- Our product is the secret ingredient that makes a real difference to restaurants nationwide
- The open concept work environment that we've created is causal, collaborative, and cultivates communication
#BI-Remote
R365 was founded by an experienced team of software & finance veterans committed to developing an all-inclusive back-office solution. We help restaurants thrive! R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
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