Job Description

Account Success Associate

At CareSignal we value those who enjoy working in a casual and fun, yet professional, environment and who embrace the opportunity to have a role in providing change to the technology and healthcare industries.

Job Description:

CareSignal is looking to add an Account Success Associate to join our growing team. The Account Success Associate is a driven team-player, passionate about collaboration, excited to provide excellent support to both internal and external stakeholders. Project managing tasks as needed and having a proactive can-do attitude is essential to thrive in this role. This position plays a fundamental role in supporting our Partners throughout the customer lifecycle. Awesome people skills and a great attitude are a must!

At CareSignal our Partners are our purpose! We help health organizations better facilitate care for their members and patients. Improving health equity and outcomes are fundamental to the work we do and this role is essential to providing that cherry-on-top customer service!

What you’ll do (but not limited to):

• Assist CareSignal Account Managers to facilitate quick & timely Partner follow-ups to provide amazing customer support
• Project manage internal & external initiatives. Ensuring stakeholders meet deadlines and provide project accountability.
• Creating project timelines and targeting the “critical path” to ensure overall success
• Assist in On-Boarding & Implementation of new customers on to the CareSignal Platform, assist in on-going trainings as needed & manage new partner creative collateral
• Review patient/member lists/data & uploads for outreach via our internal Varys out-bound dialer system
• Help build and strengthen Partner relationships by addressing and resolving any Partner issues that may arise and increasing general customer satisfaction
• Assist in the creation of slide-deck presentation, partner charters, weekly status updates or other tasks as needed
• Have a comprehensive knowledge of the company business model to help answer Account Success related questions

Qualifications

What you have:

• Bachelor’s degree
• Multi-tasking skills & can-do attitude (You like to wear a lot of different hats and love being a team player!)
• You know how to manage projects, keeping stake holders accountable
• You know Microsoft Excel and are willing to learn how to scrub data
• A positive, flexible, confident, sincere and friendly disposition with exceptional communication skills
• The ability to solve problems & to think quickly on your feet
• Flexibility & a willingness to learn. We’re growing and evolving and so will this role, but you’re down to come along for the ride
• An eye for detail

Why Work Here?

“Digital health company delivering real impact in healthcare, learning-heavy environment, A+ calibre teammates.”

About CareSignal:

CareSignal, a Lightbeam Company, is a digital health company that offers evidence-based solutions for health organizations to engage, monitor, and improve the health outcomes of their patient populations at scale. We are founded on a mission to amplify proactive care and our partners have achieved real, improved patient outcomes and millions in savings and incentive payments. You will be in a friendly, collaborative, and fast-paced environment that emphasizes a culture of growth, where you will have agency and support to further your own career development constantly.

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