With minimal supervision, performs individual administrative functions for VSP’s Premier TPA clients including installation, maintenance, enrollment, billing, COBRA, research, analysis and problem resolution.

Gather, analyze and interpret client requirements; recommend administrative solutions to meet the client’s unique requirements for individual billing and enrollment

Install new and renewing clients in VSP’s individual billing system, input rates to generate member bills and track receivables

Ensure accurate and timely posting of all Accounts Receivables

Establish and maintain automatic payments, post and reconcile member payments and balance daily posting to prepare bank deposits

Support open enrollment for clients by validating member communications and providing Customer Care with Client Detail Pages so that CSRs are informed of client’s eligibility requirements

Process enrollments in the Open Enrollment Application and troubleshoot any eligibility or system issues related to the enrollment process

Act as point of contact for inquiries from business partners (internal and external) and members regarding questions about individual billing, open enrollment and COBRA administration

Monitor numerous departmental reports to validate and reconcile client information, member eligibility and revenue applications

Coordinate with business partners to resolve enrollment and billing issues by conducting routine audits. Implement resolutions

Research and respond verbally and in writing to inquiries regarding eligibility and VSP’s policies regarding COBRA legislation

Job Specifications

Typically Has The Following Skills Or Abilities

One to two years of experience in a position with duties that combine customer service and financial or numeric skills

Knowledge of COBRA law, policies and administrative practices

Ability to perform detailed work with numerical data and to make arithmetic computations accurately

Strong math skills in order to identify and interpret patterns and trends in numbers

Experience handling, posting and balancing cash or premiums

Strong organizational skills for setting work priorities and managing a high volume of information from multiple sources.

Demonstrated ability to identify and resolve complex problems requiring changes in priorities and workflow, or partnering with other business areas

Proficient ability to use word processing, spreadsheet and database applications including building files, writing formulas, combining columns, running queries and reports, and mainframe applications

Excellent verbal and written communication skills

Clean credit history as reported by credit report

Ability to type 35 wpm

Ability to perform 10-key by touch (6,000 ksph)

Ability to key both alpha and numeric (6,000 ksph)

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Range

15

21.5

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

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