OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering 10 billion messages daily.

1 in 7 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Upwork, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.

We’re venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate ( read more about our recent Series C! ). We’re a remote-first company, offering remote work as the default option in the United States in California, New York, Pennsylvania, and Texas, as well as in the UK and Singapore - with plans to expand the locations we support in the future. We also have offices in San Mateo, CA, New York City, and London, UK.

OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.

About The Team

Our growing sales development team handles inbound and outbound leads globally, with reps sitting in California, London and Singapore. Our inbound reps field leads coming in through our website and other marketing channels, helping educate and convert prospects into both self-serve and direct sales customers. Our outbound team focuses on our strategic, enterprise target accounts and works closely with the sales team to drive targeted, customized outbound to drive sales pipeline.

We’re seeking a versatile sales development rep to handle typical inbound SDR responsibilities, with a focus on inbound lead qualification of leads coming in through our Contact Us form, our website chat function, MQL delivery, and other inbound channels. Additionally, you’ll manage end-to-end selling for self-serve qualified prospects who are not large enough to talk to sales. You’ll report to the Global SDR Team leader and work incredibly closely with the sales team.

What You'll Do

• Field inbound leads coming in via website contact forms, Intercom website chat, and other sources
• Qualify leads to pass to the sales team via your own research, current customer product usage, and direct communication with prospects
• Move qualified leads through the marketing funnel, connecting them to an Account Executive and scheduling intro meetings
• Help develop sales strategies to identify and prospect potential customers
• Be a liaison between the sales and marketing teams to ensure efficient processes and troubleshoot any problems or pain points
• Convert smaller prospects into self serve plans
• Follow up with leads via email, calls, social touches, and other channels
• Provide feedback to marketing team regarding quality of leads and help improve campaigns

What You'll Bring:

• 0-2 years experience in a business or sales development role, ideally with a B2B SaaS product
• A passion for understanding the customer, their needs, and how we can best address them
• Great time management skills and the ability to stay on top of all communication channels to respond to leads quickly
• Strong collaborative skills with a deep sense of ownership and accountability
• Excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
• Experience working with Salesforce, Outreach, and Intercom or similar tools is a plus
• Additional language skills are a bonus but not required

Qualities We Look For

• Friendliness & Empathy
• Modesty
• Collaboration
• Proactiveness
• Sense of Urgency
• Love of learning

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.

OneSignal collects and processes personal data submitted by job applicants in accordance with our Privacy Policy - including GDPR and CCPA compliance. Please see our privacy notice for job applicants.

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