About the job

Bullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 35% of our employees to advance their careers in 2021.

We are a remote-first organization and over 30% of our employees reside outside the United States. Headquartered in Boston, we also have offices in St. Louis, London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.

Reporting to our Manager of Customer Success, the Customer Success Analyst, Middle Office will be responsible for working directly with our customers to optimize their workflow and usage of the Bullhorn Middle Office solution (time & expense, invoicing, payroll). You will work closely and collaboratively with our product, sales, services & support departments to ensure customers are effectively leveraging the Bullhorn One solution to increase product adoption and measure customer outcomes.

A typical day will include...

Working with customers to understand their middle office workflows and processes

Providing recommendations and best practices in time and expense, invoicing & payroll

Developing action plans for clients that align with their strategic objectives, outline success factors for contract renewal, and promote positive reference-ability.

Serving as an advisor to customers on new product features & releases

Acting as a liaison between customer and other departments to collaborate on specific sales opportunities, customer-related projects, or critical issue escalations.

Serving as the voice of the customer for our Bullhorn One product

This role is a fit for you if...

You have a proven track record of 1-2 years managing client relationships in the human capital space, preferably in time & expense and payroll (middle office & back office functions).

You have a track record of successfully executing against key performance indicators

You have exposure to the middle and back office systems such as Peoplenet (Bullhorn Time & Expense), Kronos, ADP, Paychex, Peoplesoft, Great Plains, Workday, etc.

You have Previous consulting, customer success or staffing experience

You have experience in SAAS industry especially in time and expense space

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We’re looking for real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely individual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique individuals make Bullhorn stronger. If you’re reading this, you’re probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.

Note From The Remote JobHunters:

• When you apply, be sure to mention that you heard about this position from The Remote JobHunters!
• Looking for more entry-level remote positions? If so, be sure to join The Remote JobHunters Facebook group, Subreddit, and subscribe to our weekly newsletter!