About the job

Hello! I'm currently hiring for a Customer Service Representative with Call Center Experience to work for our client in the healthcare field. We are looking to hire 6 strong candidates to work Monday through Friday 8am- 5pm PST. Please contact me immediately if you or anyone you know may be interested.

Responsibilities

• Assist customers on the telephone with inquiries, updates, changes related but not limited to claims, eligibility, referrals, PCP changes, billing, access, transportation and general coordination of care through thorough research in a timely manner. The monthly expectation is to perform at a quality level of 90% accuracy of all measures. The daily expectation is to efficiently answer a minimum of 60 calls per day (inbound).
• 100% thorough documentation of every call.
• Thoroughly verify HIPAA requirements to ensure account accuracy.
• Follow-up on all open issues.
• Communicate recurring issues and trends to management.
• All other duties assigned.

Qualifications

• Call Center Experience is a MUST
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

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