About Hearth

Hearth is a Fintech company helping home improvement contractors grow and manage their business. Our SaaS platform provides over 14,000 contractors the financial tools they need to close more business, including financing solutions, invoicing, payment collections, insurance products, all in one, modern system designed specifically for the home improvement industry.

Backed by 8VC, Founders Fund, and other prominent leaders in Silicon Valley, Hearth has raised over $50M and is one of the fastest growing companies in the home improvement space.

The Mission

To us, the home improvement contractor is a true embodiment of the American Dream – skilled craftspeople who choose to start their own business to build a better life for their families and their communities.

While home improvement professionals power a $500 billion per year industry and protect the homes of millions of Americans, they are typically overlooked by Wall Street and Silicon Valley, and are one of the most underserved, undercapitalized, and written-off segments of entrepreneurs.

We built Hearth to tip the odds of success in their favor. Hearth is a seamless digital toolkit that helps home improvement pros win more projects, grow their sales, and save time running their business. In the last six years, we’ve built an industry-leading technology platform (Financing, Payments, Quotes, Contracts, and Banking), work with over 15,000 contractors, and have funded over $500 million in additional projects for home improvement pros. And, we are just getting started.

About The Opportunity

We’ve learned that our technology helps contractors grow faster, but when paired with strategic guidance, contractors win even bigger. Your role will be to partner with small business owners and guide them with an obsessive focus on results.

Home improvement contractors are often taken advantage of by marketers and big banks, and while excellent craftspeople, often welcome help with business operations, strategy, and accountability.

As such, your focus will be to identify opportunities and help implement Hearth’s software within customers' operations, which includes training, accountability, and problem-solving, while serving as a trusted advisor.

You will join a team of high-performing, data-driven Customer Engagement Specialists who are creative, driven, and highly collaborative. As we are a young startup, you will be expected to drive the development and improvement of our team.

Here's What You'll Do

• Monitor support channels and quickly respond to inbound customer requests via phone, text and email.
• Implement Hearth’s platform and product solutions into the business operations of our customers
• Drive engagement, activity, and accountability through meaningful outreach including phone, text, and email
• Share valuable customer feedback and ideas with internal product and engineering teams to make our product everything our customers need and more.
• Resolve customer issues, questions, or concerns quickly and with empathy.
• Identify, troubleshoot and escalate issues pertaining to customer education and product functionality.
• Compose thoughtful and accurate messages to customers and create prepared responses to customer emails and texts.
• Manage and control numerous concurrent tasks in tandem.

Here's What We're Looking For

• Customer-obsessed with a track record of going above and beyond for the customer
• Impeccable attention to detail
• Desire to help our customers and be their advocate
• Ability to customize the support experience to the needs of individual customers
• You are highly results oriented. You focus on outcomes and do whatever’s needed to get there.
• You are a skilled problem solver.
• You have impeccable written and verbal communication skills.
• You have are reliable and have excellent time-management
• You are a strong team player and self-starter. This is a hybrid/remote role; we are looking for folks who do not need to be babysat.
• You have strong multi-tasking skills
• You are highly coachable
• Ability to thrive in a fast-paced environment
• Ideal: past experience with Salesforce.com
• Ideal: past experience in home improvement. Pinterest boards don’t count.
• Ideal: past experience with lending/credit
• Ideal: past startup experience - you thrive in a fast-paced environment with frequent change
• Ideal: experience in SaaS customer service or sales

Benefits

• Mission-driven, values-based culture.
• Competitive pay.
• Growth opportunities as we continue to grow and scale.
• Unlimited PTO, plus paid company holidays.
• Stock options.
• Medical, dental, and vision options.
• 401(k) package
• Free Employee Assistance Program
• Partental Leave Program
• Pet Insurance

Compensation

Our total annual compensation structure includes a base and OTE/commission structure. The base for this role is $40,000 with a $10,000 OTE.

The expected compensation range for this position is displayed in compliance with all local/state regulations. The expected compensation range for this position is based on a number of factors, including but not limited to: individual education, qualifications, and prior work experience. The total annual compensation package will consist of a base salary and eligibility to participate in our sales commission structure.

Location

Remote

More About Us

Hearth embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. We consider for employment qualified applicants with arrest and conviction records.

The Pay Range For This Role Is

40,000 - 50,000 USD per year(Remote - United States)

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