At Jungle Scout, we are on a mission to empower entrepreneurs and brands to grow successful e-commerce businesses, and we provide the industry-leading data, powerful tools, and resources they need.

The role

Do you like solving problems for customers in a fast-paced, detail-oriented environment?

Are you good at troubleshooting complex problems, asking insightful questions, and communicating complicated ideas in a clear and concise manner?

Are you an efficient professional who can achieve high performance with limited oversight?

Amazing, then you’re the type of person we’re looking for!

We’re growing and we are looking to add a Customer Support Representative to our fast-paced and customer-oriented Customer Support team.

Location

We’re a remote-first company and looking to hire this person anywhere between the PST - EST timezone (except Quebec).

Schedule: Sunday - Thursday 10AM - 7PM CST

Interested in learning more? Let’s get into the details:

In the Customer Support Representative role, you will:

• Love our customers. We love our customers, a lot. They put their trust in us to help grow their business and we take that responsibility seriously. You’ll keep customers happy and make sure they get the most from their purchases.
• Answer questions. You’ll be answering customer questions as quickly and succinctly as possible. You’ve never met a question you couldn’t find an answer for.
• Communicate with customers. You’ll be on the front-lines of the customer experience; interacting with customers using email, chat, occasional video calls, Facebook/Instagram, and more!
• Product expert. You’ll know your way around our products with your eyes closed. You’ll learn and master the use of Jungle Scout products quickly, and be excited to show a customer how it’s done!
• Inbox management. We like to set goals (and smash them). You’ll be responsible for meeting all company and department-specific targets for support inboxes..

Who you are:

• Experienced. You have at least 1 year of experience and have spent the bulk of your career engaging with customers in a customer service setting, ideally in a SaaS space.
• Resourceful. Proven track record of being incredibly resourceful and finding solutions even when there is no clear path.
• Polished, effective communicator. You are a strong, polished communicator capable of engaging with customers both verbally and in writing in English.
• Team player. You are a team player passionate about continuing to advance the Customer Support department of Jungle Scout.
• Organized. You have a to-do list for your to-do list. You’re well versed in productivity tracking tools, hyper-organized, and able to manage your time well.
• High attention to detail. Small things don’t go unnoticed with you.
• Customer centered. CSRs need strong analytical skills to determine customer needs and to provide solutions to difficult requests, including intuiting future roadblocks for customers.
• Tech savvy. You are able to work independently and comfortably with e-mail, calendar and video conferencing integrations, as well as utilizing remote communication tools on a daily basis.

Bonus points if you are:

• A Remote Worker. You’ve worked remotely before and already have a dedicated workspace.
• An Amazon Seller or Amazon FBA wiz. You’ve worked inside of Amazon’s Seller Central platform and are a guru at the ins and outs of the platform and speak the Amazon FBA language. Even better - you’ve sold there!
• Social. In addition to answering customer support emails, you also have experience with live chat Social media support.
• Bilingual. Being a global company, our customers are all over! If you’re able to speak a second language, that is definitely a bonus!
  
  

About Jungle Scout

Jungle Scout is the leading all-in-one platform for selling on Amazon, supporting more than $40 billion in annual Amazon revenue. Founded in 2015 as the first Amazon product research tool, Jungle Scout today features a full suite of best-in-class business management solutions and powerful market intelligence resources to help entrepreneurs and brands manage their e-commerce businesses. Jungle Scout is headquartered in Austin, Texas and supports 10 global Amazon marketplaces.

The Jungle Scout team is a group of smart, motivated, and fun-loving professionals working hard to help our customers achieve success. We have a remote-first culture with employees across the world as well as in our hub offices in Austin, TX; Vancouver, BC; and Shenzhen, China. We believe team members should have the opportunity to choose the work environment that works best for them, so we give our team members the option of working from home, at one of our hub offices, or from a co-working space.

We offer workplace flexibility, competitive compensation packages, 401K/RRSP matching, generous vacation, and professional development to help you thrive in your career. The entire Jungle Scout team also gathers for annual all-expenses-paid retreats — past locations have included Bali, Bangkok, Vietnam, Budapest, Mexico, Colombia, and Costa Rica. Check us out!

We prioritize Diversity, Equity, and Inclusion

At Jungle Scout, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.

Jungle Scout is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Jungle Scout are contingent upon clear results of a comprehensive background check. Background checks will be conducted on all final candidates prior to start date.

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