Is your current job a nightmare? Make it a dream job at Mattress Firm®!

Join Mattress Firm – America’s most trusted authority on sleep and be part of our noble purpose to help people sleep well to live well. In addition to on-the-job training and career growth opportunities, we offer an extensive range of benefits designed to support you, your family, and your future.

Job Summary: The REMOTE Associate Digital Product Manager is responsible for identifying digital product experience improvement opportunities, contributing to a prioritized product roadmap aligned with business and customer needs, and collaborating with a development team to execute that roadmap. This position synthesizes stakeholder feedback, data, and best practices to execute the product strategy, leads the day-to-day management of those features/functions/experiences, initiates and proposes projects, and coordinates release events. This role works closely with a cross-functional team of stakeholders, analysts, designers, content writers, developers, and quality control specialists.

Essential Responsibilities

• Learn how Mattress Firm supports Sleep Experts' customer interactions through a combination of proprietary and third-party platforms.
• Drive business outcomes by tracking, analyzing, and improving KPI’s for assigned product area.
• Meet with internal and external stakeholders to thoroughly identify and prioritize opportunities to increase efficiencies across the business and product teams.
• Partner with UX, Engineering, Analytics, and others to design solutions that exceed customer expectations.
• Effectively coordinate and communicate, cross-functionally, throughout the product lifecycle – drive projects to completion.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.

Non-Essential Responsibilities

• Implement agile development best practices.
• Strategically problem solve with a focus on formulating a compelling vision and strategy and translating that to substantial roadmaps and results.
• Stay abreast of relevant emerging technologies/AI, content innovations, and ecommerce trends to inform product direction and strategy.
• Collaborate with other product teams.
• Execute company initiatives and other activities requested by supervisor.
• Update job knowledge by participating in educational opportunities.
• Contribute ideas on ways to optimize or improve the team, the department, and the Company.

Education

• Bachelor's Degree in Computer Science, Business Administration, related field, and/or equivalent experience preferred

Professional Experience

• 1+ Years product management experience required
• Hands on experience working with ecommerce web platforms and third-party tools
• Experience defining product requirements, features, and functionalities based on market insights, customer feedback, and analytics.

Skills List

• Ability to act upon insights and perceptions independent of rational thought.
• Able to use data to explore a problem or make a decision.
• Highly developed communication and presentation skills with a superior ability to effectively communicate and present complex concepts and issues to leadership teams.
• Able to respond to requests in a timely manner, follow up, and deliver on promises.
• Strong presence with ability to interact with and influence all levels of the organization.
• Capacity to accurately receive and interpret messages, practice attentive, active listening with co-workers and/or guests with patience, and accurately restate opinions of others.
• Adept at building a common identity with others that aligns with company goals and fosters mutual respect. Demonstrates integrity by living the company values in their relationships. Shows respect for other’s contributions and gives honest feedback that is positive and constructive. Seeks to understand before being understood.
• Skilled in expressing oneself in an open manner while having conversations or addressing an audience. Ideas are consistently organized, concise, and relevant to the audience.
• Able to align actions with Company strategy direction and vision.
• Can settle differences in difficult situations between internal or external groups. Ability to win concessions, while having a good sense of timing and gaining trust of all parties.
• Able to carefully prepare for conversations, meetings and presentations and effectively organize information and follow up with others to ensure project execution and commitments are fulfilled.
• Consistently demonstrates and reinforces expected behavior that drives performance and is consistent with the organization’s core values and ethics. Can focus efforts on critical activities that yield high impact and effectively achieve results.
• Stays informed of industry trends and technology of the competitive landscape. Ability to analyze the information to improve overall team performance and future planning. Looks for ways to win in the local marketplace or in business unit. Surfaces ideas to improve competitiveness and identify obstacles.
• Capable of being an active learner with a love of learning and tackling new challenges.
• Possesses, and is able to transfer, enthusiasm about utilizing technology and innovation to deliver positive customer outcomes.
• Ability to thrive in a fast-paced, dynamic environment, and adapt to changing priorities when necessary.
• Detail-oriented with strong organizational and time management skills.

Competencies & Knowledge

• Prior knowledge/experience with Salesforce CRM, Google Analytics, and Azure DevOps in an eCommerce and/or physical retail environment.
• Strong knowledge base and experience developing or leading digital experiences, coupled with knowledge of the underlying technology, both current and emerging.

Pay Range

$65,000 - $70,000

Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Note From The Remote JobHunters:

• When you apply, be sure to mention that you heard about this position from The Remote JobHunters!
• Looking for more entry-level remote positions? If so, be sure to join The Remote JobHunters Facebook group, Subreddit, and subscribe to our weekly newsletter!