About Replit

We’re building the world’s most ubiquitous programming environment. We focus on inspiring creativity and generating value for creators through community, and we design simple yet scalable infrastructure primitives for the next generation of creators. We want to blur the line between learning and making– a place where you can hang out, tinker with ideas, learn new concepts, and launch a business all in the same day.

As a Support Engineer you are at the forefront of helping those developers create. In a given day you’ll help folks with all sorts of things ranging from general Replit usage questions, identifying and debugging issues on the platform, interacting with our community on our forum, and helping to build and maintain the tools we use.

You will work with teams all across Replit.

We use tools like Front, Linear, Slack, and Replit itself to get the job done. We also value solving the problems we can ourselves. We have a number of tools we build and maintain ourselves.

You will work on a small team of other support specialists and engineers from across North America. The role reports to the Head of Support.

You will…:

• Work directly with Replit customers via support tickets to solve product issues, bugs, and provide technical guidance
• Work in collaboration with our community team to foster healthy technical discussion on our official forum
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
• Directly contribute to and maintain the infrastructure powering our docs at https://docs.replit.com
• Lead customer-facing communications for outages and incidents
• Look for, lead, and ship improvements to how the support team operates
• Help on-board new members of the support team
  
  

Required skills and experience:

• Fluency in written and spoken English
• Prior experience in software development or systems engineering
• Demonstrated experience building applications with Javascript, Python, or similar languages
  
  

Bonus Points:

• Experience on a remote technical support team
• Experience working with IDEs, terminals, or other common developer tools
  
  

Full-Time Employee Benefits Include:

🧑‍💻 Flexible Work Hours

💰 Competitive Salary & Equity

🖥 Home Office Set-Up Stipend

⚕️ Health, Dental, Vision and Life Insurance

🩼 Short Term and Long Term Disability

📱 Monthly Expenses Stipend

🚼 Parental and Baby Bonding Leave

🏝 Flexible PTO (2 Weeks Minimum Required) + Holidays

📈 401k

🚀 Annual company/team offsites (4/year)

Want to Learn More?

• Replit Product
• Getting started with Replit
• Repl from Repo
• Replit Multiplayer
• Interviewing + Culture
• My First Software Engineering Job Interview
• Life at Replit
• Operating Principles
• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

The overall market range of base compensation for roles in this area of Replit is typically $90,000 - $120,000. Compensation offered will be determined by additional factors such as location and experience.

Note From The Remote JobHunters:

• When you apply, be sure to mention that you heard about this position from The Remote JobHunters!
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