About the job

The Legal Support Analyst role provides support to Legal Operations at the global level, in working with Legal Suite (Galexy) and Intelex (HSSE) (along with ancillary applications) and giving guidance on the proper processes and procedures.

This position will work closely with the Legal Team/TDS Team/Vendors to resolve/mitigate system issues. The Legal Support Analyst will follow the TDS Support Operations model within the Legal Operations Department.

Job Description

• Monitor ServiceNow queue and respond to client requests for support in a timely manner
• Document client requests and resolutions in ServiceNow
• Create knowledge articles (KBAs) within ServiceNow
• Ensure technology projects delivery of first-class quality within agreed budget and timeframe
• Daily interaction with users to assist with questions and corrections needed within the System
• Daily interaction as needed with various corporate departments to ensure accurate corrections are made
• Daily interaction with TDS Team to ensure system performance
• Assist with instruction on proper processes and procedures within Legal Systems
• Recommendations to Management when additional training or functionality are needed
• Assist users as needed for reporting and questions within the System
• Assist with system errors and data anomalies
• Assist with set up of users and permissions within the system
• Ensure process and technical linkage amongst other enterprise platforms
• Complex troubleshooting within TDS systems
• Track trends of service requests and work with legal team members to mitigate recurring incidents
• Prepare and understand legal team metric and status reports
• Additional assignments and projects as needed
• Drive stakeholder communication and stimulate business project parties’ engagement

Note From The Remote JobHunters:

• When you apply, be sure to mention that you heard about this position from The Remote JobHunters!
• Looking for more entry-level remote positions? If so, be sure to join The Remote JobHunters Facebook group, Subreddit, and subscribe to our weekly newsletter!