Marchex has been delivering innovative revenue generation and business optimization solutions for our customers since our founding in 2003, and as a public company since 2004. Our market-leading and award-winning conversation intelligence platform helps businesses gain the strategic insights needed to act immediately and win more business.

Job Overview

Provide professional administrative support for the People Services team and assist in fulfilling the people-related strategic objectives of the organization.

Job Impact

You work in partnership with the People Services team to manage and support a variety of people initiatives and keep the systems accurate and running smoothly. Your positive attitude and behind-the-scenes efforts make the lives our employees easier.

Outline Of Duties And Responsibilities

• Assist with HRIS and other portal updates and maintenance.
• Manage contractor administration, tracking and reporting.
• Assist with monthly benefit billing and reconciliation as well as Wellness program coordination.
• Maintain People Services pages of the Marchex intranet with current and relative documents.
• Coordinate training sessions and manage departmental activities calendar.
• Assist with report generation and information gathering and audits.
• Manage monthly celebrations cards and gift distribution.
• Maintain monthly org chart.
• Manage and internally market employee perks and fringe benefits. Regularly review and investigate current and new perk options.
• Manage and communicate recognition program winners such as the ACT Award program.
• Manage event planning and company-wide activities as requested.
• Support the vision and values of the company through role modeling and encouraging desired behaviors.
• Participate in various company initiatives and projects as requested.

Experience, Skills And Qualifications

• Bachelor’s degree or equivalent experience required.
• 2+ year’s previous experience in an administrative role.
• Desire to earn professional HR certification (PHR) preferred.
• Basic understanding of administrative procedures.
• Demonstrated success in a role requiring extensive communication via email and interaction with customers/ employees.
• Excellent communication skills.
• Ability to present material to groups on camera via video.
• Ability to handle confidential information discreetly and protect employee privacy.
• Ability to solve moderately complex problems.
• Experience using a windows-based PC including superior knowledge of MS Office.
• Must be able to work independently and as a team member in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

Team

Each and every employee of Marchex is our customer, and we help each of those people do their jobs successfully. We support every person in the organization in the development of their careers and skills, and we help them have some fun while they do it. We foster our amazing and collaborative culture through programs and events, and by modeling that culture within our own team. We love to make the jobs of our coworkers easier by doing our own with a passion.

Working Conditions

This is a remote position. Employees in this position use a laptop on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

Benefits

Marchex is committed the wellbeing of our employees. To ensure that every employee has the support they need Marchex offers a comprehensive benefits package. Some of these benefits may include, but are not limited to: Medical, Dental, Vision insurance; Life & Disability, Employee Assistance Program, Paid Holidays, Generous PTO, and Retirement Savings (401k/ RRSP). The benefits package offered may differ by location.

Compensation

Compensation range listed may include base salary and short and/or long-term incentives. Exact compensation may vary based on skills, experience, and location.

Marchex’s Commitment To Diversity

We value a diverse workplace. Marchex is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected. Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on request.

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