At Help Scout, we make software that helps more than 12,000 small businesses talk with their customers. We’re a remote-first company, with 170 employees working from 80+ cities all over the world and we’ve staked our reputation on being helpful, human, and existing for profit and purpose. We’re also a Certified B Corporation! This year, we’re taking these values to the next level as we reintroduce ourselves to our audience of customer service professionals, small business leaders, and startup founders. 

 

We’re looking for a Revenue Operations Analyst to join our high-visibility team. The Revenue Operations team works as a strategic task force across various organizations within Help Scout, including Sales, Marketing, and Finance. Do you have a knack for problem-solving? Are you a quick and tactical thinker? If this sounds like you, we’d love to work with you!

 

You will be on the front lines of constructing a top-of-the-line revenue engine, leveraging your experience to guide strategic GTM initiative planning, best practices for revenue process creation, and documentation for our sales organization. Working directly with sales leadership, you will be a vital resource in strategic planning for team growth and evolution, driving exciting projects for teams ranging from Business Development, Account Executives, Pre-Sales, Partnerships, and Account Management. 

 

We use HubSpot for self-service and Salesforce for our sales team. We also use Chorus, Outreach, LinkedIn Sales Navigator, and Looker.