We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

Job Summary

• This is an hourly position, which ranges from $16.70-$19.50. Pay is based on relevant experience and geographical location (cost of living).
• FULLY REMOTE: must be located in the Central Standard or Eastern Standard Time Zone
• Consults effectively with internal and external customers relating to insurance needs, eligibility and solutions to provide a positive customer experience.
• Utilizes in-depth knowledge of Company products and services while working across multiple lines of insurance and within multiple technology platforms within a fast-paced, dynamic, contact center environment.

Essential Job Functions

• Resolves customer and agent inquiries, solves problems related to policies.
• Consults effectively throughout the insurance life cycle relating to coverage, renewals, cancellations, pricing and other general service related requests.
• Utilizes multiple system platforms to conduct research, identify processes and review prior transactions to make sound decisions and recommendations to customers.
• Maintains accurate system documentation of customer interactions or transactions, details of inquiries, complaints, or comments, as well as action taken.
• Acts as an advocate of the business to identify new coverage opportunities, retain customers and recommend Farmers Insurance to others.
• Identifies trends in service and escalates concerns to leadership. Refers unresolved customer issues to appropriate department for further investigation and handling.
• Partners with various departments including Policy Support, Claims and Underwriting in responding to or assisting to resolve customer concerns.
• May work with external vendors to further solve for or respond to customer needs.
• Builds knowledge and industry acumen through self directed learning to contribute updated content to Knowledge Management system for department use.
• Stays current with underwriting and policy guidelines, and other updates including Department of Insurance requirement changes.
• May provide peer support. Performs other duties as assigned.

Physical Environment

• This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.
• Sits or stands for extended periods of time, up to a full work shift.
• Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locates material, resources and other objects.
• Ability to operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Education Requirements

• High school diploma or equivalent required.
• Associates degree or progress towards the completion of Bachelor's degree preferred.
• Personal Lines or Property and Casualty license may be required for this role.
• If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired.

Experience Requirements

• One or more years general working experience preferred providing consultative service support within a high volume, complex environment.

Job Location(s): US - AL - Remote, US - KS - Remote, US - MI - Remote, US - OH - Remote, US - TX - Remote, US - AR - Remote, US - CT - Remote, US - DE - Remote, US - FL - Remote, US - GA - Remote, US - IA - Remote, US - IL - Remote, US - IN - Remote, US - KY - Remote, US - LA - Remote, US - MA - Remote, US - MD - Remote, US - ME - Remote, US - MO - Remote, US - MS - Remote, US - NC - Remote, US - ND - Remote, US - NE - Remote, US - NH - Remote, US - OK - Remote, US - RI - Remote, US - SC - Remote, US - TN - Remote, US - VA - Remote, US - VT - Remote, US - WI - Remote, US - WV - Remote

Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!

Note From The Remote JobHunters:

• When you apply, be sure to mention that you heard about this position from The Remote JobHunters!
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