Description

Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for every one, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!

Malwarebytes is looking for..

The Technical Support Engineer L1 is a highly organized self-starter looking for a challenge and ready to join a company in a rapid period of growth.  The successful candidate will have the ability to drive impactful B2B post-sale technical support case triage activities and work closely with other global support team members to convert customers into brand advocates.

What You’ll Do

• Accept Tier 1 enterprise calls, emails, chats and forum posts, to understand and replicate the issue presented, and then provide the appropriate solution to the issue
• Support various end-users primarily focused on English speaking users
• Design, set up, configure, troubleshoot and manage corporate networks / home networks
• Participate on Malwarebytes Forums and Helpdesk, addressing technical issues posted by users and customers as assigned

Skills You’ll Need To Have

• Highly developed sense of integrity and demonstrated passion for excellence with respect to treating and caring for customers
• Creative thinking and problem solving
• Ability to work with distributed teams
• Ability to communicate clearly and professionally, and convey detailed instructions both verbally and in writing
• Recent customer facing experience; telephone, chat and email
• Strong configuration, troubleshooting and debugging skills relating to hardware, drivers and software issues
• Proficient in Windows OS as well as all existing Windows Server versions (Mac and Linux a plus)
• Proficient in Windows Command lines, scripting structure and syntax, windows domain and workgroup network infrastructures
• Proficient in installation, configuration, maintenance of SQL server or equivalent databases
• Prior experience working with malware removal tools, firewall, anti-virus and security software supporting Corporate & Enterprise customers to positive outcomes
• Ability to setup and test in an emulated/virtual environment, such as VMWare, Virtual Box, Virtual PC

Benefits And Perks

• An opportunity to do something great for yourself and the world
• A great work environment that supports growth, development, and most importantly having fun!
• Comprehensive medical, dental, vision, and life insurance coverage
• Competitive salary
• 401k + company match
• Open Time Off Policy
• Employee Referral Bonus Program
• Wellness programs
• Stocked kitchens with drinks, snacks, fruit, and lunch options (when it’s safe again!

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