Job Description

As a member of this fast-paced, leading edge database/applications company, work with the team to deliver real time 24x7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited to: user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups.

As a member of the Help Desk, provide first-level phone support to internal employees and/or outsourcing customers. Provide information to customers. Gather relevant information from customers in order to address problems of limited scope or escalate to next tier of support. Follow standard practices and procedures in analyzing situations or data where answers can be readily obtained.

Works on assignments that are moderately complex in nature where judgment is needed in resolving problems and making routine recommendations. Follows standard practices and procedures. Normally receives no instructions on routine work and general instruction on new assignments. Exceptional customer service and interpersonal skills. Strong written and verbal communication skills. Ability to organize, prioritize, and manage multiple tasks simultaneously. Team player. Strong attention to detail. BA/BS degree or equivalent.

Responsibilities

As a Support Technician I, you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will be responsible for providing routine, technical support and maintenance for desktop, laptop, telecom and network systems including hardware, application software, operating systems and connectivity. Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed. You will also be responsible for prioritizing and escalating issues when appropriate, using knowledge transfer forums to identify and resolve problems as well as contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution, related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues. Finally, you will also perform telecom moves, adds and changes (MAC work) for end users with limited support.

Basic Qualifications

• At least 2 years total combined related work experience and completed higher education

Preferred Qualifications

• Associate's degree or equivalent relevant work experience
• At least 1 year of office support
• At least 1 year of Operating Systems work experience
• At least 1 year of end user device support and troubleshooting work experience in a hospital
• CompTia A+ Certification and/or Microsoft Certifications
• ITIL Foundations / Service Management - AXELOS

Expectations

• Must reside in or around the Valhalla, NY area
• Perform other responsibilities as assigned
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

The estimated rate of pay for this job is $26.77-$40.15/hr, which may vary based on education, experience, merit, geographic location, or other job-related factors.

At Oracle Cerner , we believe the foundation for a successful career starts with a variety of options that meet your needs while supporting a healthy lifestyle. Oracle Cerner offers a comprehensive set of benefits to address your physical, financial and emotional health. Please access the benefits brochure for additional details.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at +1.888.404.2494, Option 1.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

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