Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com .

Future POS, LLC located in Butler, PA is looking for a Technical Support Specialist to join our fast growing and exciting company. The primary duties of this position include providing phone support, programming/installation of POS software, and assisting users in system operation. The individual must have a team mentality, high customer service standards, and the ability to work independently.

Responsibilities

• Handle both incoming and outgoing calls to end users as well as advanced reseller technicians including answering questions, troubleshooting issues, and resolving them quickly.
• Maintain polite and professional communications with customers
• Communicate with fellow technicians, development, and management to resolve issues in an efficient manner
• Maintain detailed documentation of interactions with end users or resellers
• Train end users on programming and utilizing the software
• Program datasets and menus for end users within various Point-of-Sale offerings
• Maintain a presence in multiple phone queues for various Point-of-Sale products

Qualifications

• Associates degree in computer science or related field required
• Experience in network admin / maintenance and user technical support and troubleshooting preferred
• Ability to work with both technical and nontechnical personnel to solve network, software, hardware, payment processing, and other related issues.
• Ability to work independently with limited supervision.
• Willingness to be on call and work more than 8 hours per day if necessary.
• Williingness to work evenings, overnight, and weekends.
• Valid state-issued driver’s license and background check

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