What you will be doing

• Effectively Manage and grow Book of Business in the Centralized Solutions Team
• Ensuring retention metrics and customers remain under long-term contracts
• Generating new opportunities within existing customer network for new sites, adding new services for existing customers
• Any book of business that is under $7,500 MRR will be handled by CSS
• Attending sales appointments, conducting business reviews with Key Accounts on a regular basis.
• Ensure daily use of CRM for customer activities and sales pipeline management.
• Using customer and prospect CRM management software and updating relevant information held in these systems daily.
• Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs.
• Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals.
• Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required.
• Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio.
• Handling requests including but not limited to extra pickups, temporary bins, roll-off haul requests
• CSS will also handle misses, ETA, and customer inquiries.
• Other duties or projects as requested.

Starting salary: $45,000-$55,000

Requirements

• 2+ years experience in Customer Service and/or Account Management
• Must have excellent verbal and written communication skills
• Ability to provide excellent project execution via strong task prioritization and multi-tasking ability with minimal supervision
• Demonstrates a willingness to not only ensure the job is done, but also accept responsibility for the results
• Self-driven with the ability to effectively prioritize and execute tasks
• Ability to be on call during evenings, weekends and holidays
• Ability to work in a team environment, while delivering independent eesults
• High degree of knowledge of the waste industry and/or similar industry knowledge is preferred

Benefits

RTS provides each eligible employee a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary and are subject to change.

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