DESCRIPTION

Synergy Sports is a global company that serves the elite basketball and baseball markets around the world via a suite of services. Synergy on-demand video-supported basketball and baseball analytics are utilized by all aspects of professional and collegiate organizations from coaching staffs to GMs.

GENERAL DESCRIPTION

We are looking for a Customer Support Specialist that will be the liaison between our company and our customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. This is an hourly position with flexible shifts available. The starting pay is $15/hour.

DUTIES AND RESPONSIBILITIES

• Manage inbound and outbound calls and emails in a timely manner
• Become an expert on Synergy's line of products
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Other duties as assigned by Manager

QUALIFICATIONS FOR THE JOB

• Excellent verbal and written communication skills along with active listening
• Previous experience in a customer support role
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Attention to detail and problem-solving skills
• Experience with Windows and macOS
• Must have computer hardware and a fast and stable internet connection
• Flexible schedule, including but not limited to nights, weekends and holidays

KEY COMPETENCIES

Customer Service, Empathy, Troubleshooting, Communication

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