About the job

FlutterFlow is looking for a Technical Support Engineer to join our team. This person is someone who can solve complex technical issues and wants to learn everything possible about FlutterFlow.

This is a remote position, based anywhere in the United States.

Responsibilities

• Provide technical support to FlutterFlow customers via email and chat.
• Be a product expert and technical resource for FlutterFlow customers. You will answer questions on product features and help troubleshoot technical issues.
• Actively update and add to our online Knowledge Base. Create new help articles and update existing articles as product features or processes change.
• Identify emerging issues and provide feedback to the engineering team on common feature requests, bugs, and technical issues.

Skills & Requirements

• 1+ years of experience with Flutter and Dart (this is a must)
• Technical background (e.g. engineering, computer science, etc.).
• Prior experience in customer support, customer success, or similar roles.
• You love helping people solve problems. You are empathetic and customer-focused.
• You have excellent communication (written and verbal) and documentation skills.
• You are highly organized and can prioritize competing priorities.

Bonus Points

• Some experience working with Google Firebase.
• You have used FlutterFlow and are familiar with our features.
• Experience with mobile app development.

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