We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, and a positive work environment, and can’t wait to get started! This job requires a local candidate to work remotely, from home!

Compensation $16 to $17.50

Desired Skills and Experience

Qualifications

• High school diploma, G.E.D. or equivalent
• Previous work in a customer-facing position
• Must possess exemplary interpersonal skills, communication skills, and active listening skills

Responsibilities

• Regularly meet with sales lead to receive the newest service and product knowledge
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Find patterns in customer complaints and bring them to the team for improvement
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries

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