About the job

Job Type

Full-time

Description

Many companies offer payroll and human capital management (HCM) solutions, but Paylocity takes technology to the next level. We’ve evolved beyond HCM to a next-generation employee experience platform. With uniquely designed solutions to help companies engage employees, we’ve changed how and where work gets done and created a personalized work environment. Join Paylocity as we continue to transform the future of technology!

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

When you feel like you belong, work is no longer work – it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we’re doing just that. Join us as we change the future and transform your career!

There are jobs and then there are careers. Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career!

Position Overview

The Level I Program Analyst is responsible for managing, consulting, and supporting our internal client base on any Go-To-Market technologies. This position's primary focus is to provide real-time support to the sales organization via Help Desk. Acting as the front-line defense of Internal Support Tickets (ISTs) and escalations, when necessary. Additionally, position will support project work, system testing, and do simplistic configurations, imports, and data setups in our applications. The Program Analyst must be able to work independently as well as with cross-functional team members. This individual will collaborate with other team members to facilitate solutions that meet business requirements. The Program Analyst will also maintain excellent communication with all levels of employees within the organization to ensure smooth operation of the tools.

Primary Responsibilities

• Provide real-time support (how to, troubleshooting) to account executives that enable them to manage their opportunities and accounts and produce timely quotes.
• Daily administration and support of GTM tools, as applicable to system
• Track/monitor open request, and perform consistent follow-up to resolution using adequate time management skills
• Implement appropriate methodology processes to enhance the value and usability of the tool
• Ability to communicate independently with stakeholders and development teams on system issues, new initiatives, and program updates
• Identify inefficiencies and explore opportunities for automation or system enhancements.
• Create and maintain documentation on processes, application configuration, and training materials for users
• Stay current on new features and functionality, gain user feedback, and provide recommendations for process improvements
• Other duties as assigned

Education And Experience

• Proficient with Salesforce.com, including standard sales cloud objects, CPQ, and Quote Configuration.
• Bachelor degree and/or equivalent experience is preferred
• 1-2 years of system implementation or relevant support experience
• Knowledge of the tools and technologies deployed in operations and their abilities to enhance an organization
• Team player with the ability to multi-task and work independently
• Proficiency in MS office

Paylocity is an equal opportunity employer.

Paylocity is committed to the full inclusion of all individuals. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com.

This role can be performed from any office in the US. The pay range for this position is $62,977-$70,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.”

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