At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?

Opportunity Summary:

Customer Support Analysts work as part of the Audience Engagement team and are dedicated to making sure that our partners and their users have a truly delightful experience using the Second Street platform. Customer Support Analysts are also integral to our software development process by helping plan new features and participating in quality assurance testing of new features and code changes.

Primary Responsibilities:

A Customer Support Analyst is responsible for solving customer challenges and issues over phone and via written correspondence. They also train and support our customers to be successful with our platform, act as the point of escalation for software issues, and contribute innovative ideas for features that will improve the user experience.

Requirements:

• Passionate about delivering an amazing customer experience
• Thrives in team environments
• Possesses a strong work ethic
• A self-starter with a desire to learn and grow
• Loves trying out new apps
• Writes clearly and concisely
• Likes solving puzzles and troubleshooting
• Enjoys teaching others
• Takes pride in their ability to stay organized
• Always looking for better ways to get the job done

Desired Skills:

• Customer Service experience providing email and phone support
• Experience creating help articles or contributing to a knowledge base
• Any HTML/CSS experience
• Familiarity with Zendesk, Salesforce, Jira, or other ticketing systems
• Experience with troubleshooting front-end technical issues
• Familiarity with the Second Street Platform is a plus

Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com .

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

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