**only apply if you have a minimum of one year of high-volume, e-commerce fraud prevention experience**

About Rare Carat

At Rare Carat, our number one priority is the customer. We strive to provide the best possible experience to every visitor whether they purchase from us or not. By taking an education-based approach, we are able to connect with our customers on a personal level all while helping them choose a diamond and setting.

In just 8 years, Rare Carat has grown to be the number one marketplace for diamonds in the United States and was called the “Secret to buying a diamond” by the New York Times. Rare Carat powers over $100m in annual sales by creating transparency in a historically opaque industry using AI and machine learning.

About the role:

The role of E-commerce Fraud Lead is a fast-paced, challenging and rewarding position that performs all required duties involved in fraud detection and loss prevention including, but not limited to, the review of customer transactions, review and resolution of fraud claims initiated by customers and/or financial institutions (i.e. chargebacks and disputes), address verification, use of internal and 3rd party tools, and the review and analysis of information/reports to identify and address all potential credit card fraud and other issues that may impact the business in a negative way. This role will lead a small team of trained fraud analysts.

Essential Duties & Responsibilities:

• Complete order screening accurately and in a timely manner.
• Identifying valid or fraudulent transactions.
• Contacting customers via telephone and/or email to verify purchases. The position does require regular inbound and outbound customer interaction via phone.
• Identify and communicate potential process improvements in the fraud processes as needed.
• Identify fraud patterns and communicate across the team and to management.
• Monitoring voicemail, e-mail, messages, and related information for support inquiries.
• Maintain effective working relationships across internal and external departments, as necessary.
• Monitor all chargebacks and disputes from multiple payment channels

Requirements:

• At least one year of e-commerce fraud experience is required
• Including but not limited to experience in e-commerce, online payments, credit card processing, fraud screening, online investigations, and chargeback resolution.
• Must have strong written and verbal communication skills, typing ability, and professional telephone manners.
• Must be detail-oriented with strong analytical and organizational skills.
• Extremely proactive and naturally inquisitive.
• Ability to understand multiple systems and processes.
• Ability to work effectively in a fast-paced, rapidly changing environment, while managing responsibilities and meeting deadlines.
• Ability to work independently with little supervision.
• Must be reliable, punctual, and have outstanding attendance.
• Must have a reliable wifi connection and a personal computer or laptop
• Requires open availability to accommodate a 5-day workweek with the occasional Saturday, Sunday, and holiday check-ins. Note: Shifts may change due to business needs.
• A bachelor’s degree or equivalent experience is strongly preferred.
• This position reports directly to the Head of Customer Success.